Several users in my organisation have had their surnames changed & want their email addresses also changed. Our Recipient Update policy specifies the primary address should be:
I change the name using the "rename" option in AD Users & Computers. I change the surname, the display name & both the login names. I expect the RUS to add new email addresses based on the new surname, but it fails to happen.
If I create a new user, email addresses are added correctly.
The RUS lists two Services - an ENTERPRISE CONFIGURATION and a COMPANY configuration (COMPANY = AD domain name). Both are set to "Always Run". Both use the same domain Controller and Exchange Server & these are valid.
I am fairly sure this used to work, but it has stopped. I would like to get the RUS correctly adding the new email addresses, rather than manually doing it.