Troubleshooting Wireless Cable Gateway Signal problems. Almost no signal 4 feet away from device.
Posted on 2008-10-19
Let see if someone here can help me out since the "beautiful minds" @ Comcast are relly of no help at all.
Last thursday I hired Comcast's Internet Service. I leased a wireless gateway for my convenience. It took very little time for the "technician" to get the service up and running but I instantly notice that the wireless signal coming out of the router was week.
I have the service three days now and it has been a nightmare. If I conect my computer (MacBook) using the network cable to gateway I have a perfect connection. If I try to connect wirelessly, I am able to do so but I can not get away more than 4-6 feet from the gateway. If I do so, my connection dies...
Even being just two feet from the gateway I only get one "bar" of singal, and my MacBook is able to find 9 other stronger signals coming from other apartments in my building.
I read elsewhere that Comcast had the Gateway configuration pretty tied up -as user's we can not change the firmware for example. So I called them for help but on my 4 calls i spent 10-15 minutes identifying myself, and when I finally get to a "technician" he tells me: "your gateway seems to be working fine, you will have to schedule a visit from the technical department if you need more assistance..."
So I am pretty stuck... and I work from 8 to 7, so I can not afford to loose a day of work to wait for support.
My computer works perfectly with other wireless connections: at work, at starbucks, at the library, when travelling at hotels, everywhere.
This is evidently a problem with the gateway.
What I was able to try out was:
- changing the transmission channel. I have tried all of them.
- enabling/disabling security.
- enabling/disabling access filter.
- enabling/disabling SSID broadcast.
I have run out of ideas... the only think I can think off is that this router is broken... but is strange that I get a signal and I able to connect and surf the Web if I am close (less than 4 feet) to the gateway. Or that I am able to use with no trouble with my network cable plugged in...
Any help would be very much appreciated.