Twp people cannot open attachements in their Outlook/Exchange email

One user is unable to open her email or the attachments from within outlook. However she is able to access them via OWA. Does anybody know why this happens? I know I can delete the OST and rebuild the profile all over again but this has happened once before on another site and I would like to find what is causing it.
Outlook-error.jpg
btec_bobIT Services DirectorAsked:
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greesh_hemCommented:
Did you try the Repair option in Outlook to fix this issue.
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btec_bobIT Services DirectorAuthor Commented:
I did not. I thought they did away with the outlook repair tool, where is it?
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greesh_hemCommented:
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btec_bobIT Services DirectorAuthor Commented:
The executable they refer is not in the location specified. I would expect that this is for older versions of Outlook. I have since rebooted the server and applied the Exchange Service pack and the system has stabilized.
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