Solved

Not scanning.

Posted on 2008-10-20
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Last Modified: 2013-12-27
Hi.

Of late my Lanier SPC 210sf multi function printer (manufactured by brother) has been prodicing a pop up which states "C210sf LAN cannot be found. Please make sure your device is ON and interface cable is propoerly connected to your computer. (CC027)." As such I am unable to scan documents. I have bebotted several times (pc & MFP) and reloaded the latest drivers but with no luck. Can anyone assis me please.
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Question by:Rickasaurus
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by:nobus
nobus earned 120 total points
ID: 22756471
>>  I have bebotted several times   <<   what do you mean ? ?
the message says clearly to check lan and cable, so :
are there any errors in device manager? is the printer/scanner installed and showing under scanners, and printers?
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by:Rickasaurus
ID: 22756623
Apologies "I have rebooted several times".

the message says clearly to check lan and cable, so :
are there any errors in device manager?  - No
is the printer/scanner installed and showing under scanners, and printers? - Yes
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by:nobus
nobus earned 120 total points
ID: 22758711
can you install the printer/scanner on another pc to test - it may be bad
i assume you power  cycled it, and the pc too
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by:darkfriend
darkfriend earned 20 total points
ID: 22766579
I receieved that same message on my Brother MFC-465CN when trying to SCAN.  I was able to "configure" remote but the LAN would not recognize the scan feature.  I tried everything as far as updates.
In the end, I downloaded the 2 things from the Brother Website:
The FULL install package (about 72MB)
The uninstall utility.
I ran the uninstall utility and then uninstalled the "Brother" entry from Add/Remove Programs.  A reboot was required.
I then ran the complete install (another reboot) and the problem was solved.
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by:Rickasaurus
ID: 22792747
Thanks darkfiend. Tried your suggestion but no luck. Nobus I can print and scan to the device from another PC (just not mine). I have also replaced the cat 5 cable to the device.
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Expert Comment

by:nobus
ID: 22793851
try running sfc /scannow from the run box
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by:Rickasaurus
ID: 22793899
Thanks. I will try this.
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by:Rickasaurus
ID: 22794752
No joy.
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by:nobus
nobus earned 120 total points
ID: 22795098
any errors in device manager ?
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by:Rickasaurus
ID: 22795187
No. Just the same message of "SPC210sf LAN cannot be found. Please make sure your device is ON and interface cable is propoerly connected to your computer. (CC027)" everytime I attempt to scan.  
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by:nobus
nobus earned 120 total points
ID: 22796901
in device manager, select view>show hidden devices
now delete all lan's from device manager, reboot and install the driver for it
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by:Rickasaurus
ID: 22800502
When you say "reboot and install the driver for it" by "it" I assume you mean the print driver or the SPC 210s mutli function printer?
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Author Comment

by:Rickasaurus
ID: 22801261
OK. I deleted the LAN's from device manager and noticed that before deleting and after reinstalling the driver, all sub folders under imaging devices (which included Integrated Camera, SPC210sf LAN and USB device) all have a ! through their symbol. Further to this (and I don't know if this is relevant) but when I restart my PC I get an error reading which states "SQLdumper library failed initiation. Your installation is either corrupt or has been tampered with. Please uninstall then re-run setup to correct this problem".  Any thoughts?
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Author Comment

by:Rickasaurus
ID: 22801270
I also have this message under the General tab of the SPC 210sf LAN Propertiesd " Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39). Click Troubleshoot to start the troubleshooter for this device."
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by:nobus
nobus earned 120 total points
ID: 22802012
>>   I had seen a very similar problem on my desk top which wasnt a memory issue as mentioned already. I wasnt trying to be a wise guy and if it came across that way I am very sorry.
>>   Integrated Camera, SPC210sf LAN and USB device   <<  you may have to uninstall / reinstall them
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Author Comment

by:Rickasaurus
ID: 22802094
Not at all Mate. No offence taken and I appreciate your assistance. I will try the uninstall / reinstall as recommended and let you know how I go. Thanks again.
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by:nobus
nobus earned 120 total points
ID: 22802308
seems i got a strange post in here, from another Q - disregard the 2 first lines in my last post please
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Rickasaurus earned 0 total points
ID: 22805196
Done.
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Author Comment

by:Rickasaurus
ID: 22872055
Thnaks for the assistance.
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by:tdstock
ID: 25958844
Folks,
  I just went through all of these suggestions, to no avail.  What I did to fix the issue was to look at the network (TCP/IP) settings.  Since I did not install this originally, I looked at it as if I was setting it up for the first time.  What I found was the subnet mask was wrong.  Even though everyone could print to it, and scanning was spotty, the subnet mask was the real issue.
BOTTOM LINE:  Trust nothing, check everything.
Just wanted to share.
Tom
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