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Cannot see free/busy information

Posted on 2008-10-20
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Last Modified: 2008-12-10
I have recently setup an exchange 2003 server with service pack 2 on windows server standard 2003. I have created three resource mailboxes on the server so that users can send appointments to the shared calendars.

When users click on the scheduling tab they cannot see free/busy information for the reources. I have recreated these accounts on the server and shared the calendars giving all users who need access 'publishing editor' permissions but with the same result.

I've checked in ESM and the free/busy scedule folder is there with all subfolders.

I've also checked tools>options>calendar options>free/busy options which are all correct within each Outlook profile for each account.

Could shed any light on the issue other than that?

Thanks,

Andrew
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Question by:pbrane
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14 Comments
 
LVL 8

Expert Comment

by:greesh_hem
ID: 22756286
Can users see each other free /busy information in Outlook 2003.
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LVL 4

Author Comment

by:pbrane
ID: 22756376
Yes. Users can see each otehrs free/busy time in Outlook 2003 SP2
0
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 22756535
if you create a profile for one of the resource mailboxes, are you able to see free/busy details of any other user from the scheduling tab?
if you create a profile for the resource mailbox in outlook, are you able to open outlook using the cleanfreebusy switch?
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LVL 4

Author Comment

by:pbrane
ID: 22756738
When I create an Outlook profile for the resource mailbox that doesn't work (smaIl meeting room) can see free busy time for the other mailboxes.

When I create a profile for the other mailboxes it's just the (small meeting room) that I can't see free/busy time for. The other mailboxes are fine.

I've checked the permissions and they're ok.

Opening the mailbox with the cleanfreebusy switch produces the same result.
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 22756778
>When I create an Outlook profile for the resource mailbox that doesn't work (smaIl meeting room) can see free busy time for the other mailboxes.
does that mean that you were not able to create a profile for this "small meeting room" mailbox?
if yes then are you sure that this "small meeting room" mailbox has all the required email attributes stamped on the server?
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LVL 4

Author Comment

by:pbrane
ID: 22756921
I can create a profile for the small meeting room no problem. It has all the required attributes according to active directory.
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 22757199
by any chance are you creating the profile in cached mode?
is send/receive of emails working fine for this mailbox?
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22757499
Ok let me ask couple of more questions, practically we aren't progressing anywhere on this issue.

Are we using Direct Booking OR AutoAcceptAgent ?
Have you sent a couple of test meetings to this particular mailbox ?
Are you selecting this particular mailbox using optional / resource while selecting from GAL ?
What happens when you are using Outlook Web Access ?

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LVL 4

Author Comment

by:pbrane
ID: 22777589
I can log into OWA no problem. I can send an email but not receive one externally and internally.

I have sent some test meetings and they arrive in the inbox but emails don't.

I'm selecting using resource from the GAL.

When try to see free/busy from another resource mailbox account it's fine but when I try from a user account it doesn't show. All permissions are set to publishing editor as default.
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22779299
For these new accounts try outlook.exe /cleanfreebusy.

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LVL 35

Expert Comment

by:rakeshmiglani
ID: 22783846
@Exchange_Geek
Read the comments again. The asker has already tried /cleanfreebusy switch and mentioned "Opening the mailbox with the cleanfreebusy switch produces the same result."
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22784005
@rakesh:

Yep i guess i must have skipped those lines.

@pbrane
Could you create yet one another direct booking mailbox - this time do not give anyone rights over it "especially" - so no publishing editor rights given to any one - create a test meeting from any user - log on to this new mailbox ACCEPT that meeting and check if same user is able to see FB of this new mailbox.
If yes, follow next steps.

simply check necessary boxes under scheduling tab in Calendar in OL for DB mailbox - please do tell us what were the results.

If no, try working with /cleanfreebusy switch OR this would basically mean that Exchange box isn't pretty co-operative with direct booking mailboxes - i would then opt for working with AAA.


0
 
LVL 4

Accepted Solution

by:
pbrane earned 0 total points
ID: 22815111
I've recreated the Outlook profile for the mailbox in question and it's now working fine. Thanks for all your help.
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22819550
@pbrane: Glad to see your issue was solved. Have a great day ahead.
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