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Windows Firewall does not turn on

Posted on 2008-10-20
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Last Modified: 2013-11-29
My laptop's windows firewall does not turn on.  At the control panel>Windows Firewall it says:  The windows firewall service is not running and below it it says: Windows firewall is not using the recommended settings to protect your computer.  If I go to services and starts the Windows Firewall service (MpsSvc), a pop-up error will say: Windows could not start the Windows Firewall on Local computer blah blah blah.. refer to specific-error code 87.  

If I go to the System event viewer this is what it's reporting:
The Windows Firewall service terminated with service-specific errot 87 (0x57)
Event ID: 7024

Please help.
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Question by:barokrok2003
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6 Comments
 
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Expert Comment

by:Jk387
ID: 22757709
What kind of anti-virus are you using its possible your third part anti-virus turned it off in place of it's own antivirus but that is being read as off by windows.  Make sure that is on.
Another thing to try is if this problem is a recent problem, you could try doing a system restore to a time earlier then the problem appeared.
There have also been reports of the same error ID (although not with the firewall) being caused by the user haveing his user name the same as the computer name.  If that's the case with you change your user name so the two are differnet.
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Author Comment

by:barokrok2003
ID: 22758388
I'm currently using AVG (free version).  I have un-installed this and I get the same result.  I do not like using the System Restore feature and that's just my preference since I'm using Acronis.  One thing is that, I just did a clean install w/ this machine and I do know that Windows Firewall was working before and after AVG was installed.  My last option is to re-image the machine w/ my Acronis image backup but again, that is my last option since  I would like to drill down what happen and how to fix it.
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LVL 6

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by:Jk387
ID: 22760116
Out of curiosity did you happen to create a restore point with Acronis?  You could always use that as well instead of reimageing.

You can try resetting the firewall to see if that fixes it.
To reset the Windows Firewall to the factory default state, try this:
Type firewall.cpl in Vista search and that will send you right to the firewall setting page
Click on change settings.
Click the Advanced tab.
Click the Restore Defaults button.
Click Yes.

If that doesn't work try the command prompt method.
Open command prompt and type NETSH FIREWALL RESET and press enter
This also resets the firewall to default setting when vista was installed.
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Author Comment

by:barokrok2003
ID: 22760415
I did try using the NETSH command and that did not work either.  I have Acronis set to do a weekly incrementals after my full base backup (Good backup) of the partition and data.  I'm actually re-imaging it now as I speak.  It would still be nice to know though what could have cause it and why.  Thanks a lot for all your comments.
Cheers!
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by:Jk387
ID: 22760700
Yeah unfortunatly sometimes these things just happen, anything could have caused it, and the amount of time it would take investigating to find out what exactly caused it would just be unreasonable not to mention the fact that you may not even find the answer and even if you did it would most likely end up being something so stupid it would just make you even more annoyed then you were that it happened.(like for instance windows thought a computer game was going to provide it with a firewall when really it was just checking for one to make sure the connection is open and theirfor it confused the system into breaking, you'd be suprised how easily things can mess up sometimes the littlest thing combined with something else creates the perfect storm)  My philosophy is if i can't figure out the cause in an hour or so then i just find the fastest fix.  Unless of course its on the job then i just find the fastest fix right away and investigate later if there is time.
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Accepted Solution

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barokrok2003 earned 0 total points
ID: 22761780
Exactly,  been too long in the I.T. business and what always bugs me is when you know something is not right and that particular problem doesn't really affect anything but just the fact that you knew that something isn't set correctly, it drives you mad.  The peace of mind isn't just there.  Even if you fix that problem, you are still not contented because you are not sure if the problem already implicated others things which are not obvious for you to see.  I'm sure you can relate to that. hahaha! :)
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