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vista can't boot in safe mode (configuring updates)

Posted on 2008-10-20
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Last Modified: 2010-04-21
i have a friends acer extensa 5220 laptop. they have had it on dial-up for the internet and to me it looks like its tried updating as its shutting down and is now stuck on configuring updates 3 of 3.

Ive tried booting in safe mode but just comes back to the configuring screen then shuts down. Ive looked on the reapir and tried to system restore only to find out there isnt a restore point :(

I have no vista operating cd with the laptop so does anyone have any ideas of how to get to the desktop and switch the updates off and would this stop the configuring or has the damage already been done.

thanks for any help
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Question by:jabba316
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burrcm earned 2000 total points
ID: 22757288
To fix this you need a Vista DVD to boot from, or if you don't have one, download the Vista Recovery CD from here - http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/
Once you have booted up with the Vista DVD / Recovery Disc click Repair Options and select command prompt. Now type -
C:
cd Windows\WinSXS
del pending.xml
Reboot, the update will complete and life will return to normal.

Chris B
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by:jabba316
ID: 22757349
thanks chris, ill let you know how i get on
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by:jabba316
ID: 31507793
chris,

thank you very much, absolutely bang on guide on how to fix it :)
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