Good morning all,
I have a bit of a mystery on my hands that I hope you can help me with.
I have a domain with a Windows 2003 standard edition SP2 terminal server and a Windows Server 2003 R2 Standard edition SP2 exchange server that is the domain controller, Application server, DNS and DHCP.
all runs fine with the domain and alll client machines have office 2003 installed (some Pro some Standard) last week I decided to start upgrading all the clients to office 2007 (standard and Plus).
I created 2 folders (one for 07 Plus and one for 07Standard) in a shared folder (called APPS) on the exchange server where there were already some folders for the previous Office 2003 versions which we would run and install the software once a new client PC was joined to the domain.
I then copied the contents of the CDs to each corresponding folder.
I then started from a client PC that had Office 2003 Standard installed and navigated to the shared folder on the server and started the installation process. after a few minutes all was done and I was asked to reboot the PC. After rebooting I tested the applications and there were no issues.
I then went to a second PC this one with a 2003 Pro version and did the same thing as the previous PC except that I navigated to the 2007 Plus version of office and started the install after a few minutes it was done but there was no reboot required as in the other client PC. I rebooted anyway and proceeded with testing outlook.
When I clicked on outlook I got an error message (sorry I didn't save the paper I wrote it in, it was a long day) and I rebooted the PC again as requested but it gave me the same error. I searched online for an answer and found nothing. I then decided to remove office and reinstall it again but when I went to "add/remove programs" I noticed that Office 2003 was still installed (as was 2007) and appeared to never have been removed (yes on install it was told to remove).
I then tried removing 2003 it ran through the process and I no longer saw it on the "Add/Remove programs" I then rebooted and tried outlook again without success. I looked at "A/R programs again and 2003 was back. I then decided to remove everything and used "A/R programs " to remove both 2003 and 2007 and again rebooted.
2007 was gone but 2003 kept coming back. I then installed the " windows installer cleanup" tool and tried removing everything (2003 and 2007) and rebooted.
Then I reinstalled 2007 but had the same issues I then used KB article 928218 (http://support.microsoft.com/kb/928218
) to remove 2007 and then tried to use the installer cleanup tool to remove 2003 again but it doesn't see any 2003 install even though it's there.
Once I removed 2007 as per article and reinstalled it again, I tried outlook again and this time it opened but it kept giving me a message that it wasn't the default e-mail software and to change it. I then started getting the message "The file ExSec32.dll is incompatible with Microsoft Office Outlook. Install Outlook again" (see attached).
I tried removing 2003 again and again via "A/R Programs" and no luck.
now no office software works on this PC and I stopped the upgrading of the remaining PCs until this issue is resolved.
I hope I gave you enough info to help me with.
Any help would be greatly appreciated.
Thanks in advance.