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User unable to use the Copy and paste Function in Office 2003

Hello Experts,
Machine is running a networked Windows XP Pro in a domain environment.
We have a user who is unable to use copy and paste within the Office 2003 suite. This effects the mouse context menu and the short cut keys and the software command buttons.
I have had a look at the clipboard options and have enabled the option to "show status near taskbar when copying" the resultant message that appears when one attempts to Copy is "Clipboard Item not collected."
This problem also appears to effect non Office apps like Notepad and the Print Screen button.
Thanks for any help on this matter.
Enviros _it
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enviros_it
Asked:
enviros_it
1 Solution
 
Brum07Commented:
I would suggest reinstalling XP and Office.

Regards
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Dicanio37Commented:
Wohhh.
No way should you go reinstalling anything yet as Brum07: suggested.
Not the way to go unless you need to.
Have you tried all methods of copy and paste?
Have you run a reapair of the office suite?
Is the office suite up to date?
Is xp up to date?
If it was ok before what changes have been made recenly? (downloads etc).
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enviros_itAuthor Commented:
Hi Experts,
I have noticed that Excel tells me that the clipboard is full and it can't empty it.
This is odd to me as the clipboard in both word and excel appears to be empty.
Dicanio37: the machine is fully up to date and I have tried all methods I know of to copy and paste.
User indicates it has been an Intermittent fault for some weeks now and states that her system has not been significantly altered since she joined the team.
Enviros_it
0
 
Dicanio37Commented:
Go to Control Panel>>Add/remove>>Windows Setup Tab>>System Tools and
remove Clipboard Viewer.

Reboot, the re-install it.
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enviros_itAuthor Commented:
Hi Guys,
Thanks for all the help on this, I think the issue has been resolved.
It appears that there was a rogue copy of Powerpoint running in the background and only in the processes list. Having removed this entry it is now possible to use copy and paste across the system.
Thanks again for your time and your advice.
Enviros_it
0

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