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User unable to use the Copy and paste Function in Office 2003

Posted on 2008-10-20
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Last Modified: 2012-08-13
Hello Experts,
Machine is running a networked Windows XP Pro in a domain environment.
We have a user who is unable to use copy and paste within the Office 2003 suite. This effects the mouse context menu and the short cut keys and the software command buttons.
I have had a look at the clipboard options and have enabled the option to "show status near taskbar when copying" the resultant message that appears when one attempts to Copy is "Clipboard Item not collected."
This problem also appears to effect non Office apps like Notepad and the Print Screen button.
Thanks for any help on this matter.
Enviros _it
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Question by:enviros_it
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6 Comments
 
LVL 13

Expert Comment

by:Brum07
ID: 22758617
I would suggest reinstalling XP and Office.

Regards
0
 
LVL 23

Expert Comment

by:Kamaraj Subramanian
ID: 22758649
0
 
LVL 3

Expert Comment

by:Dicanio37
ID: 22758732
Wohhh.
No way should you go reinstalling anything yet as Brum07: suggested.
Not the way to go unless you need to.
Have you tried all methods of copy and paste?
Have you run a reapair of the office suite?
Is the office suite up to date?
Is xp up to date?
If it was ok before what changes have been made recenly? (downloads etc).
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Author Comment

by:enviros_it
ID: 22758977
Hi Experts,
I have noticed that Excel tells me that the clipboard is full and it can't empty it.
This is odd to me as the clipboard in both word and excel appears to be empty.
Dicanio37: the machine is fully up to date and I have tried all methods I know of to copy and paste.
User indicates it has been an Intermittent fault for some weeks now and states that her system has not been significantly altered since she joined the team.
Enviros_it
0
 
LVL 3

Expert Comment

by:Dicanio37
ID: 22759101
Go to Control Panel>>Add/remove>>Windows Setup Tab>>System Tools and
remove Clipboard Viewer.

Reboot, the re-install it.
0
 

Accepted Solution

by:
enviros_it earned 0 total points
ID: 22759435
Hi Guys,
Thanks for all the help on this, I think the issue has been resolved.
It appears that there was a rogue copy of Powerpoint running in the background and only in the processes list. Having removed this entry it is now possible to use copy and paste across the system.
Thanks again for your time and your advice.
Enviros_it
0

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