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embedded pictures not showing in outlook

Posted on 2008-10-20
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Last Modified: 2012-05-05
I have a user with Vista, and Outlook 2003 Professional. Outlook has latest updates, but some embedded pictures are not showing (red x) when the email comes in. If or when the user replies or forwards the email, the picture shows up (in the body of the message he is forwarding). Now bear in mind, these are not attachments, but pictures that are embedded in the body of the email. I played with the option to automatically download pictures, but that did not work either. What is also weird is that even from personnel within our own domain, the pictures are not showing. We have a daily flyer that goes out to the company (embedded pics as well), and they show up fine in his email. I forwarded the problematic emails to myself, and they showed up fine. I then forwarded it back to the user, still no joy.
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Question by:xzay1967
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Expert Comment

by:war1
ID: 22759097
Hello xzay1967,

1. Outlook blocks images. Here is how to unblock them
http://office.microsoft.com/en-us/outlook/HP010859521033.aspx

2. By default, Outlook 2003 blocks all HTML content that is referenced by an external location.  Here is how to turn if off
http://support.microsoft.com/kb/831608

3. The Outlook folder where images open may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Hope this helps!
war1
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Author Comment

by:xzay1967
ID: 22759504
Thanks for the response War1. Couple things:
I checked the security options under automatic downloads of pictures before I posted the question......no joy
Some embedded pictures show, and some don't. Even senders from our domain emails are not showing (red x)
I had also verified that outlook was configured to handle html emails.
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war1 earned 250 total points
ID: 22759544
Check if the OLKxx folder is full. Delete its content.
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Author Closing Comment

by:xzay1967
ID: 31507868
This was a perfect solution. I also took an additional step and relocated the OLK folder to a folder on his C drive so it is easier to find and manage. Thanks.
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Expert Comment

by:war1
ID: 22761066
xzay1967, glad you found a solution that works for you.
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