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Microsoft Exchange E-mail Problems for only One User

Posted on 2008-10-20
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Last Modified: 2013-11-30
I have been having e-mails problems for only one of the users in our company. Using Microsoft Exchange Server 2003 and Outlook 2003.  She has received the following two messages in the last two weeks:

Your message did not reach some or all of the intended recipients.

      Subject:      RE: student device
      Sent:      10/20/2008 8:18 AM

The following recipient(s) could not be reached:

      tsmith@school.org on 10/20/2008 8:18 AM
            There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
            <mail.ourcompany.org #5.5.0 smtp;550 bosauthsmtp02: Host (our ip address): No unauthenticated relaying permitted>

and

Your message did not reach some or all of the intended recipients.

      Subject:      RE: Xavier
      Sent:      10/16/2008 10:30 AM

The following recipient(s) could not be reached:

      J.Smith on 10/16/2008 10:30 AM
            You do not have permission to send to this recipient.  For assistance, contact your system administrator.
            <mail.our company.org #5.7.1 smtp;550 5.7.1 Unable to relay for J.Smith@hercompany.com>

I've checked all settings for this user and they are the same as other users who have no trouble with their e-mail.  If she resends, they have been going through.  Ideas?  Thanks.
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Question by:mclghln1
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by:Exchange_Geek
ID: 22759690
If this has happened twice in past two weeks and if she can send emails through on second attempt. Whom are you going to blame -

Exchange Server -  I don't think so - since it is working fine, as it allowed to send emails through.
Outlook Client - Not sure that has anything to do with NDR and emails - its purely store and its drivers / configuration settings.

I would basically move her mailbox to a new store or disconnect-reconnect her mailbox. Of course these troubleshooting steps also involves deleting the local ost files and recreating OL profiles.
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Accepted Solution

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mclghln1 earned 0 total points
ID: 22889606
I had accidentally posted this question twice.  I tried an approach from the other posting first because it was less labor intensive.  We haven't had any more issues.  I've saved your response though, so if it comes back, I'll try this next.

Thanks.
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by:Exchange_Geek
ID: 22889673
Please post the solution here at least.
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by:Exchange_Geek
ID: 22889812
Please post the solution here at least.
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