I have an issue with an XP home system that the user has an hotmail account. her complaint was that her email stopped showing pictures insted they are just black boxes in the place of pictures. I downloaded the live desk top that checks the email more like a pop3 and that fixed it. She just called me back 2 weeks later and said now even this has an issue with the black boxes. I am overlooking something but don't know what. Any help is appreciated!