Solved

Unable to edit fill-in fields in Word

Posted on 2008-10-20
4
287 Views
Last Modified: 2012-05-05
Hello everyone,

I have an interesting situation here. One of our remote user is unable to edit fill-n fields within Word. He's running office from citrix; prensentation server 4.0 Advance Edition. I changed the citrix client credentials to myself (Admin) and I'm able to edit the document. I logged on to my desktop with the user's id and was also able to edit the document, so that eliminates the rights factor.

I also ran winword.exe /a as the user and did a file open and was able to edit the document. I think there may be a macro that's causing this, but I haven't found  anything in templates-add-ins or under macros.

Any suggestions?

Thanks in advance.
0
Comment
Question by:rlucaj
  • 2
  • 2
4 Comments
 
LVL 19

Expert Comment

by:dlc110161
ID: 22760776
Have you been able to log on to the Citrix Server as the user? When you do, you should be able to see whether the document is protected for Filling-In of Forms, or completley protected.

Dawn Crosier-Bleuel
Word MVP
0
 

Author Comment

by:rlucaj
ID: 22760795
Follow-up to my pervious posting. I'm able to tab through each fill-in field and type but I'm unable to mouse click each field when logged in as this particular user.
0
 
LVL 19

Expert Comment

by:dlc110161
ID: 22760875
Do you have checkbox fields in the form? Can you toggle those on and off? Typically the inability to mouse to a field is based on the inability to get the pointer at the proper place in the document, which I am sure that you know how to do. You might try turning on the field shading so that you can see if you are clicking inside the field or just to the outside of it. Turn on the Forms toolbar, and click the Shading field on.

Dawn Crosier-Bleuel
Word MVP
0
 

Accepted Solution

by:
rlucaj earned 0 total points
ID: 22760988
Thank you for the replies.

I ended up finding the culprit. I deleted the entry from the registry; HKLM\software\microsoft\office\Word\AddIns and the problem went away.
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

It is often necessary in this forum and others to illustrate Word fields as text with the field delimiters replaced with the curly brackets that the delimiters resemble when field codes are being displayed on the document. This means that the text c…
Introduction This tutorial provides instructions on how to properly format your Word document using the inbuilt tools provided. The benefits of using these tools means your documents are more accessible and easily portable to other applications an…
This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question