Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Unable to edit fill-in fields in Word

Posted on 2008-10-20
4
Medium Priority
?
310 Views
Last Modified: 2012-05-05
Hello everyone,

I have an interesting situation here. One of our remote user is unable to edit fill-n fields within Word. He's running office from citrix; prensentation server 4.0 Advance Edition. I changed the citrix client credentials to myself (Admin) and I'm able to edit the document. I logged on to my desktop with the user's id and was also able to edit the document, so that eliminates the rights factor.

I also ran winword.exe /a as the user and did a file open and was able to edit the document. I think there may be a macro that's causing this, but I haven't found  anything in templates-add-ins or under macros.

Any suggestions?

Thanks in advance.
0
Comment
Question by:rlucaj
  • 2
  • 2
4 Comments
 
LVL 19

Expert Comment

by:dlc110161
ID: 22760776
Have you been able to log on to the Citrix Server as the user? When you do, you should be able to see whether the document is protected for Filling-In of Forms, or completley protected.

Dawn Crosier-Bleuel
Word MVP
0
 

Author Comment

by:rlucaj
ID: 22760795
Follow-up to my pervious posting. I'm able to tab through each fill-in field and type but I'm unable to mouse click each field when logged in as this particular user.
0
 
LVL 19

Expert Comment

by:dlc110161
ID: 22760875
Do you have checkbox fields in the form? Can you toggle those on and off? Typically the inability to mouse to a field is based on the inability to get the pointer at the proper place in the document, which I am sure that you know how to do. You might try turning on the field shading so that you can see if you are clicking inside the field or just to the outside of it. Turn on the Forms toolbar, and click the Shading field on.

Dawn Crosier-Bleuel
Word MVP
0
 

Accepted Solution

by:
rlucaj earned 0 total points
ID: 22760988
Thank you for the replies.

I ended up finding the culprit. I deleted the entry from the registry; HKLM\software\microsoft\office\Word\AddIns and the problem went away.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I would like to show you some basics you can do with Mailings in MS Word. It´s quite handy feature you can use for creating envelopes, labels, personalized letters etc. First question could be what is this feature good for? Mailing can really he…
Preface: When I started this series, I used the term CommandBars because that is the Office Object class that it discusses. Unfortunately, when Microsoft introduced Office 2007, they replaced the standard Commandbar menus with "The Ribbon" and rem…
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Suggested Courses

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question