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Unable to edit fill-in fields in Word

Posted on 2008-10-20
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Last Modified: 2012-05-05
Hello everyone,

I have an interesting situation here. One of our remote user is unable to edit fill-n fields within Word. He's running office from citrix; prensentation server 4.0 Advance Edition. I changed the citrix client credentials to myself (Admin) and I'm able to edit the document. I logged on to my desktop with the user's id and was also able to edit the document, so that eliminates the rights factor.

I also ran winword.exe /a as the user and did a file open and was able to edit the document. I think there may be a macro that's causing this, but I haven't found  anything in templates-add-ins or under macros.

Any suggestions?

Thanks in advance.
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Question by:rlucaj
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Expert Comment

by:dlc110161
ID: 22760776
Have you been able to log on to the Citrix Server as the user? When you do, you should be able to see whether the document is protected for Filling-In of Forms, or completley protected.

Dawn Crosier-Bleuel
Word MVP
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Author Comment

by:rlucaj
ID: 22760795
Follow-up to my pervious posting. I'm able to tab through each fill-in field and type but I'm unable to mouse click each field when logged in as this particular user.
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Expert Comment

by:dlc110161
ID: 22760875
Do you have checkbox fields in the form? Can you toggle those on and off? Typically the inability to mouse to a field is based on the inability to get the pointer at the proper place in the document, which I am sure that you know how to do. You might try turning on the field shading so that you can see if you are clicking inside the field or just to the outside of it. Turn on the Forms toolbar, and click the Shading field on.

Dawn Crosier-Bleuel
Word MVP
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Accepted Solution

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rlucaj earned 0 total points
ID: 22760988
Thank you for the replies.

I ended up finding the culprit. I deleted the entry from the registry; HKLM\software\microsoft\office\Word\AddIns and the problem went away.
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