Unable to edit fill-in fields in Word

Hello everyone,

I have an interesting situation here. One of our remote user is unable to edit fill-n fields within Word. He's running office from citrix; prensentation server 4.0 Advance Edition. I changed the citrix client credentials to myself (Admin) and I'm able to edit the document. I logged on to my desktop with the user's id and was also able to edit the document, so that eliminates the rights factor.

I also ran winword.exe /a as the user and did a file open and was able to edit the document. I think there may be a macro that's causing this, but I haven't found  anything in templates-add-ins or under macros.

Any suggestions?

Thanks in advance.
rlucajAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dlc110161Commented:
Have you been able to log on to the Citrix Server as the user? When you do, you should be able to see whether the document is protected for Filling-In of Forms, or completley protected.

Dawn Crosier-Bleuel
Word MVP
0
rlucajAuthor Commented:
Follow-up to my pervious posting. I'm able to tab through each fill-in field and type but I'm unable to mouse click each field when logged in as this particular user.
0
dlc110161Commented:
Do you have checkbox fields in the form? Can you toggle those on and off? Typically the inability to mouse to a field is based on the inability to get the pointer at the proper place in the document, which I am sure that you know how to do. You might try turning on the field shading so that you can see if you are clicking inside the field or just to the outside of it. Turn on the Forms toolbar, and click the Shading field on.

Dawn Crosier-Bleuel
Word MVP
0
rlucajAuthor Commented:
Thank you for the replies.

I ended up finding the culprit. I deleted the entry from the registry; HKLM\software\microsoft\office\Word\AddIns and the problem went away.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.