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LogMeIn Lost One-Time Codes

Posted on 2008-10-20
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Last Modified: 2012-05-05

Just evaluating LogMeIn, and I want to use their 'One-Time' code facility whereby I print a list of codes and use one up each time I login to their system.

Quick Questions, since I've not used LogMeIn before, and I can see these as potential issues:

1. What happens if I lose the codes? I tried not entering a code when I logged in to LogMeIn and didn't get anywhere, and there doesn't appear to be a facility to reset the one-time codes feature (which is understandable)
2. What happens when all the codes run out? Do I need to remember to print a new list before they do so?

Thanks!
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Question by:tigermatt
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tigermatt earned 0 total points
ID: 22760713

Looks like I found it - I have to physically sit in front of any PC linked to my LogMeIn Account, access the local LogMeIn security settings from the tray icon, then go to Preferences, Security, Extra Security Features where it is possible to disable the Printed Codes there.

Matt.
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by:Darius Ghassem
ID: 22760728
The One Time Password Authentication is a good feature which I used for a little while but back away from it when we had mutiple users needing access to the control panel.

I didn't lose the codes so I'm not for sure but what Logmein told me was that I would have to call or email to validate that I lost the current codes to get a temporary password to the logmein site.

When you are going to run out of the codes you need to print another set of codes which will make the other codes invalid. You need to remember to print another sheet. If you don't you will most likely will have to do the same procedure as if you lost the codes.

https://secure.logmein.com/documentation/Security/wp_lmi_security.pdf
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