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BSOD stop c000021a 0x00000000

Posted on 2008-10-20
Last Modified: 2012-06-27
This Dell latitude D610 has ran fine for a while. End user was browsing internet doing research and had some viruses come in. 2 Droppers were the main problems...and they have all been removed along with any other detections. I used Kaspersky, Trend Micro, SpyBot and Ad Aware. I have been getting a BSOD which is what made me scan in the first place of Stop: 0x000021a Fatal System Error 0x00000000 (0x00000000 0x00000000). Everything I have looked at including the minidump points to log on issues. I replaced the vaue in winlogon in Local Machine/Software/Microsoft/WindowsNT/Current Version/Winlogon which was NWGina.dll (Novell Client) to MSGINA.dll in hopes of a returning desktop. Nothing, still same issue. Can't boot to Safe Mode, Nor Last Known Good. All give same screen. Right now I can access the registry on my local machine to make changes, but I'm stuck and not sure where to go next. Any help would be greatly apreciated.
Question by:compudok-of-conneaut
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LVL 19

Expert Comment

by:Delphineous Silverwing
ID: 22761105
Have you done a full scan from Safe Mode or better yet used a boot CD like Hiren's to run a virus scan against the hard drive?

Author Comment

ID: 22761250
I have actually made a bootable usb Bart PE that I have put Kaspersky, Ad Aware, and SpyBot in the PE. I have also slaved the HDD with an IDE/SATA to USB adapter on my local machine. Also ran Panda Safe CD. Since I can't get to Windows in any mode I am currently loading hives on local registry to scan further. Since this is a company laptop with alot of information I'm trying not to backup and re-install if possible. But I realize that may be my only option. If anything is found from scan I will be sure to post quickly!! Thanks for the rapid response!!
LVL 19

Expert Comment

by:Delphineous Silverwing
ID: 22761305
That's sounds pretty thorough.  Have you checked the health of the hard drive itself or the system's memory?
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Author Comment

ID: 22761437
Unfortunately I have. Memtest86 and I have only ran the Dell Diag's for the hard drive, which sometimes I know can be misleading. All seems well though as I can see files w/ no problem when slaved, and chkdsk /r turned up nothing as well.  But I'll keep plugging away. Also Minidump from about a month ago points to csrss.exe. Not sure if there is any relation to this crash, but the end user said it hasn't bsod'ed on him before. HHHMMMM?????  But I also know as a tech, we don't always get all of the information. Thanks again!!

Author Comment

ID: 22782691
Any other ideas anyone...it's getting kinda quiet on this one. Thanks in advance!!

Accepted Solution

compudok-of-conneaut earned 0 total points
ID: 22815783
I gave up and re-imaged using Ghost 11 (our company standard). Nice New Fresh Windows!

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