Symantec Backup Exec No Idle devices

Posted on 2008-10-20
Medium Priority
Last Modified: 2013-12-01
I am running backup exec and am getting a message that says ready: no idle devices available.  It is a external backup drive and when I moved it to another location and booted it up that is the message I get.
Question by:tstech248
LVL 42

Accepted Solution

Paul Solovyovsky earned 1000 total points
ID: 22763671
It means that it doesn't see the tape drive.  If you moved it to another location on a different server you'll need to run tapeinst.exe to reinstall the symantec drivers for it.  If you can provide additional information on hardware and configuration we can further assist you
LVL 14

Assisted Solution

by:Hedley Phillips
Hedley Phillips earned 1000 total points
ID: 22765491
I would try this:

Ensure that the device is visible in the Device manager. If not scan for it. Depending on the hardware and whether it is a library or not, will depend on whether you also see a medium changer there.

Ensure you don't have the device connected to a RAID controller card as this can cause these issues.

Do you have  EVENT ID 9,11,15 (ERRORS) in the System logs in Event viewer? If so have a look here:

How to troubleshoot error messages about Event ID 9 and Event ID 11

and also have a read of this:

Jobs appear as ''Ready; no idle devices are available'' in the Job Monitor even though drives are available.

Also it sounds like you need to run the Device configuration wizard after running tapeinst.exe (as mentioned by Paul).


Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
Dropbox has a relatively new feature called Smart Sync.  This feature allows Dropbox Professional (not plus) and Dropbox Business (if enabled) users to store information in Dropbox WITHOUT storing any files on their computer.
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

600 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question