Solved

How do I remove the Adobe installation

Posted on 2008-10-20
4
1,361 Views
Last Modified: 2012-05-05
Following a crash of Quickbooks Enterprise, my adobe reader 8.1.2 has disappeared from the Program list. I went up to Adobe website downloaded 9.0 and when I start the installation, it is looking for the adobe8.12_en.msi which is not on my system. Next I wen to remove it and I get the following error "Error applying transforms. Verify that the specified transform paths are valid." I have tried the Microsoft (kb237957) and the Adobe kb404307.exe and does not help.
I would appreciate any suggestions

Thanks.
0
Comment
Question by:bkhoobiar
  • 2
4 Comments
 
LVL 30

Expert Comment

by:captain
ID: 22761566
Hi

the best thing to do is to follow the Adobe kb for manually doing this:
http://www.adobe.com/go/kb400658

Make sure you do this as an Administrator.

hth
capt.
0
 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 500 total points
ID: 22766136
When I run into a problem like the one you describe, I usually use the Microsoft Installer Cleanup utility (http://support.microsoft.com/kb/290301) to remove the program from the installer database. Then I reinstall the same version that I just removed and remove it again with the standard install/remove tool. This will remove all files that were installed originally. After that you can install your new version.

But, you can still download Reader 8.1.2 from Adobe's web site, so if everything fails, you should be able to download the previous release of Reader and get access to the MSI file the uninstaller is asking for.
0
 

Author Comment

by:bkhoobiar
ID: 22766441
I tried captainreiss's suggestion, however it did not work, I still received the Error applying transforms. I will try Khkremer's suggestion.
Thanks,
0
 

Accepted Solution

by:
bkhoobiar earned 0 total points
ID: 22768595
The Microsoft clean up utiltiy worked in conjunction with going throught the registry and removing any entry referring to Adobe.
I restarted and installed the 8.1.2 version.
Thank you for everyone's help.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
License issue when deploying VMware image 1 69
Adobe Customization Wizard XI issues 26 206
PDF links 3 59
Filling out PDF form - text not aligned. 2 42
Inserting page numbers in Portable Document Files not only enhances manageability but also makes them look professional. With numbered pages, the file appears more organized and it becomes easier to search for a particular page. The size and the vol…
*Adobe Acrobat 9 was used for this article.  Particular steps may vary depending on software versions. Adobe Acrobat has many, many variables that my be utilized to customize your forms for clarity and ease of use. The Form Editing Tool will be y…
In this second video of the Xpdf series, we discuss and demonstrate the PDFimages utility, which, in a single command, is able to extract all the images from a PDF file and save each one in a separate image file (PBM, PPM, or JPG). Download and inst…
In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

939 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now