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How do I remove the Adobe installation

Posted on 2008-10-20
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Last Modified: 2012-05-05
Following a crash of Quickbooks Enterprise, my adobe reader 8.1.2 has disappeared from the Program list. I went up to Adobe website downloaded 9.0 and when I start the installation, it is looking for the adobe8.12_en.msi which is not on my system. Next I wen to remove it and I get the following error "Error applying transforms. Verify that the specified transform paths are valid." I have tried the Microsoft (kb237957) and the Adobe kb404307.exe and does not help.
I would appreciate any suggestions

Thanks.
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Question by:bkhoobiar
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4 Comments
 
LVL 31

Expert Comment

by:captain
ID: 22761566
Hi

the best thing to do is to follow the Adobe kb for manually doing this:
http://www.adobe.com/go/kb400658

Make sure you do this as an Administrator.

hth
capt.
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Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 2000 total points
ID: 22766136
When I run into a problem like the one you describe, I usually use the Microsoft Installer Cleanup utility (http://support.microsoft.com/kb/290301) to remove the program from the installer database. Then I reinstall the same version that I just removed and remove it again with the standard install/remove tool. This will remove all files that were installed originally. After that you can install your new version.

But, you can still download Reader 8.1.2 from Adobe's web site, so if everything fails, you should be able to download the previous release of Reader and get access to the MSI file the uninstaller is asking for.
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Author Comment

by:bkhoobiar
ID: 22766441
I tried captainreiss's suggestion, however it did not work, I still received the Error applying transforms. I will try Khkremer's suggestion.
Thanks,
0
 

Accepted Solution

by:
bkhoobiar earned 0 total points
ID: 22768595
The Microsoft clean up utiltiy worked in conjunction with going throught the registry and removing any entry referring to Adobe.
I restarted and installed the 8.1.2 version.
Thank you for everyone's help.
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