RWW - Remote Web Workspace Main Menu loading very slowly
Posted on 2008-10-20
Our organization runs Small Business Server 2003 R2 SP2 with Exchange. RWW is running with SSL on our T1 connection and serves Outlook Web Access (OWA) and Remote Desktop Protocol for remote access to users' LAN clients and a Terminal server.
Initial login works quite well; the SSL cert is passed quickly and once it's accepted the main login page loads right up. But, once a user enter credentials it takes about 3 1/2 minutes for the main menu to load. This is for the typical Domain User, not Domain Admins; everything loads up very snappy for any account with AD membership to Domain Admins. I have not made any changes to the other AD groups or user memberships, at least nothing that I recall on a global or universal basis.
This problem has been getting progressively worse over the past few months. I originally thought I noticed it starting after a Critical Updates installation sometime in Spring of this year. The problem would get progressively worse and then I would restart the server, about every 10 - 14 days, and all would be fine again for a while. But, not lately. Even with a fresh reboot it's about 2 minutes to main menu. So, I'm not sure if there is cause and affect with the Critical Updates for sure or not. Oh, and restarting IIS/Web Service does not improve the problem. It takes a full server restart. My gut tells me to suspect SSL, but I don't really know much about it or where to beging troubleshooting. Or, it's a permissions issue, but then why would it only result in a slow loading and not just a flat out authentication failure?