Normal.dot stays open.

Is there anyway to force the Normal.dot file to not lock open and saved when word is closing.  The applications that are being run on these pc's launch word as an application but never seems to close word after it has been exited.  
ecmsiAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dlc110161Commented:
Are you trying to get several users to use the same Normal.dot? The Normal.dot template is designed to be a "scratch pad" for each user.

Otherwise, I am not sure I understand your problem.

Dawn Crosier-Bleuel
Word MVP
0
ecmsiAuthor Commented:
No, they have an application call CabinetNG which is a virtual filing cabinet applicatioin.  They can click on documents for the application and it lauches word.  If they open another document is locks open the normal.dot file and says it's in use by another user or application.  What I've noticed in task manager is that word appears to be open even though it's not.
0
ecmsiAuthor Commented:
This problem was resolved by the vendor who provided a patch/update that resolved the issue for us.

Thanks
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.