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Normal.dot stays open.

Posted on 2008-10-20
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Last Modified: 2009-04-14
Is there anyway to force the Normal.dot file to not lock open and saved when word is closing.  The applications that are being run on these pc's launch word as an application but never seems to close word after it has been exited.  
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Question by:ecmsi
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Expert Comment

by:dlc110161
ID: 22771660
Are you trying to get several users to use the same Normal.dot? The Normal.dot template is designed to be a "scratch pad" for each user.

Otherwise, I am not sure I understand your problem.

Dawn Crosier-Bleuel
Word MVP
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Author Comment

by:ecmsi
ID: 22772139
No, they have an application call CabinetNG which is a virtual filing cabinet applicatioin.  They can click on documents for the application and it lauches word.  If they open another document is locks open the normal.dot file and says it's in use by another user or application.  What I've noticed in task manager is that word appears to be open even though it's not.
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Accepted Solution

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ecmsi earned 0 total points
ID: 24111153
This problem was resolved by the vendor who provided a patch/update that resolved the issue for us.

Thanks
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