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exchange 2003  and outlook 2003 user not receiving meeting request

Posted on 2008-10-20
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Last Modified: 2012-05-05
hi iam using windows 2003 exchabge server with outlook 2003 i have one user "m "that belongs to a distribution group x when an email is sent to group x the user "m "receives the email but when a meeting request is sent to group x the user doesnot receive the meeting request
 i need help on how to resolve this issue

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Question by:mzhaim
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by:AManoux
ID: 22761837
Have you already used Exchange's Message Tracking utility to see if the meeting request actually made it to the mailbox?
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by:mzhaim
ID: 22764699
no how can i do that
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AManoux earned 500 total points
ID: 22768802
Use Exchange System Manager utility and drill down to your Exchange server.  Right click on the object for your server and choose 'properties' from the menu.  On the General tab there should be a check box that says, "enable message tracking".  You can also set it to overwrite the tracking logs older than a specific amount of days.  There's another check box for enabling "subject logging and display" but you you don't really need to enable that for this purpose of solving your issue.

Once you have message tracking enabled, you can send a test meeting request to the distro list.  Then go back to ESM and go to the Tools folder and click on 'Message Tracking Center'.  Put in the relevant info, 'sender', 'recipient', 'dates' and then click the 'Find Now' button.  It should give you details on the delivery of the message and if there was any errors or if the message was successfully delivered to the mailbox.

If you have more than one Exchange server in your environment you will want to enable Message Tracking on all the servers to get the entire picture of the message flow.  If your sender and recipient are homed on the same Exchange server then you can get by with just enabling tracking on the one server.
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