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I can not get on the Internet.

Posted on 2008-10-20
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Last Modified: 2013-11-09
I can " get connect" to a wireless network and through a wired but can't browse Both connections say connected and are sending and recieving packets. The wired network is using the public ip form ATT. 205.152.37.23. I have double checked all the numbers.

I have used device manager to unistall both the network card and wireless card. Then reinstalled with the latest drivers for each.

I have tried Firfox and IE 7 and neither work.

When i try to repair or disable the wirless card it tell me it cannot disable or repair. I can repair the network card but not diable it.
I am using a Gateway laptop. When I try the connection diagnostic tool it fails. In its log it shows an error disableing the card.

I have treid everything i know.
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Question by:Gastino
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34 Comments
 

Expert Comment

by:compudok-of-conneaut
Comment Utility
Have you tried the basics yet? Open run, type CMD and hit enter. Once open, type:
 ipconfig /release.
You should get an ip on all 0's. Then type:
 ipconfig /renew
 This should get you a new IP. If this doesn't work try to flush your DNS by typing:
ipconfig /flushdns
 After this step, try the /release and then /renew lines again. If you have already done this, we'll move on.
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by:Gastino
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I tried the ipconfig stuff and it tells me it "no operation can be performed while it has its media disconected". It will let me do ipconfig and shows me the ip address of the wired network adapter.
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Expert Comment

by:MrJemson
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From the command prompt:

Ping 202.83.118.1
 - Result?

Ping www.google.com.au
 - Result?

If the first works but not the latter, looks like a DNS issue.
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Expert Comment

by:Darr247
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What happens if you do Start->Run, http://www.google.com [Enter]?

If Internet Explorer opens and eventually says 'Cannot display web page' ,
try clicking the Diagnose Connection Problems link below that. OK running the repair wizard and let it fix any problems it finds. At the end it will display a log file, and any red lines in last section will give clues on how to proceed.

Let us know how that goes, please.
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Author Comment

by:Gastino
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i can ping 202.83.118.1.


When i try www.google.com.au it says it can not find the host.

When I do the start run method it says cannot display. When I run the Diagnose it comes back Windows cannot trouble shoot your network connection because an error has occured.

In the log it shows the Gateway in red. It list several infos then has a warn...
Hostname www.microsoft.com could not be resolved Error code 0x2afc could be a gateway or DNS issue
action   Automated repair: reset network connection
action  Disabling the network adapter
error  Failed while disabling the network adapter
error  Failed with error 0x800F020D The class installer registry entry is invalid

UNDER HTTP, HTTPS........

gives a bunch of warns with the HTTP, HTTPs..... withthe error code 12007 connecting to www.microsoft.com the server name or address could not be resolved

gives errors can not make conections
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Expert Comment

by:Darr247
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> Failed while disabling the network adapter
> error  Failed with error 0x800F020D The class installer registry entry is invalid


In the Device Manager (Start->Run, devmgmt.msc [Enter]) uninstall the wireless card again, and then reinstall it with older drivers.
If you can't find older drivers for it, what model number is the Gateway computer? Do you know exactly what wireless adapter it has in it?
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Author Comment

by:Gastino
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Gateway MX7118

Broadcom 802.11g Network Adapter
Marvell Yuk 88E8036 PCI-E Fast Ethernet

Can't find old drivers
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Author Comment

by:Gastino
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It doe sthis wether using wireless network or LAN.
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Expert Comment

by:MrJemson
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Sounds like a DNS issue to me.

Open Control Panel -> Network Conncetions.
Right click wireless connection and click properties.
Select INTERNET PROTOCAL (TCP/IP) in the boxed area, then click properties.
Select 'Use the following DNS Address' and enter the DNS servers provided by your ISP
(If you don't know these try 203.50.2.71 and 139.130.4.4)
Click Apply, OK etc

And re-test Internet.
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Author Comment

by:Gastino
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No luck. Still will not connect.
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Assisted Solution

by:Darr247
Darr247 earned 200 total points
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I found various older versions on gateway's support site by just searching for ''broadcom wireless driver'' then narrowing it to 'downloads' over on the right side.

If I recall there was only one version there for ''marvell yukon 88E8036'' though. The chipset driver is probably as important for that, if it's integrated on the motherboard; If it's a separate card I would go to http://www.marvell.com/drivers/search.do and select it from the picklist (88E8036 is right at the top of the part number picklist). The newest drivers I saw there were dated 09/2008...  if that's what you're already using, try the one on the gateway site instead, AFTER installing the chipset drivers again.
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Expert Comment

by:captain
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Hi Gastino

why do you have a public IP on your wired card?

What does your wireless adapter connect to?

You should have a setup that has a router of sorts connecting to the Internet. This should have on its WAN port the public IP, then it should provide firewall services with NAT and serve DHCP requests to devices on your network from a non-routeable range, the router itself should be the first in that range. It also should have a pointer to the DNS servers provided by ATT.

The IP range of your device could be 192.168.xx.xx. As such the router should be  192.168.xx.1 also known as the gateway. This gateway is used by either adapter to access the Internet.

To check your IP settings go to command prompt as in the first post in this thread and enter IPCONFIG /ALL.

This will show you the gateway used by each adapter. If the gateway is different for each you won't be able to browse the Internet just for the simple reason that you tell your adapters conflicting stories were to turn.

Can you let us know what your IP settings are and how each adapter obtains the IP in the first place, if you have a puplic IP on a network adapter on your box then there is some static IP config going on that needs remedying if not just for security purposes alone

hth
capt.

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Expert Comment

by:captain
Comment Utility
Hi

It looks like the public IP is actually that of a DNS server on the web:
dns.asm.bellsouth.net

I wonder how you hooked up to the ISP...this does not sound like a driver issue but a simple IP setup problem.

thanks capt.
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Author Comment

by:Gastino
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I would agree except it does this not matter how i connect.

I currently have it hooked up using a "outside" network line here were i work. We use it for examiners and other groupds when they come in. It is outside our IDS and such.

It works fine on the other comuters I have "hooked" to it.

I also have a wirless network nextby. A food chain, i can connect to the but get same problem.

I
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Author Comment

by:Gastino
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actually it will not connect to it now. It sits there trying to aquire an ip address.
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Expert Comment

by:captain
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So both adapters are on DHCP?
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by:Gastino
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Where or what would i check?
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Expert Comment

by:captain
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In your network connection settings check your connection by rightclicking =>Properties.

Look for IPv4 (Vista) or TCP/IP properties (xP), doubleclick to open the properties. What do you get?

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Author Comment

by:Gastino
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Ok wasn't sure what you were asking. I have te LAN connection set where i enter my IP. The wireless is set to auto optain
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Expert Comment

by:captain
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Both should be set to dynamic for your purpose.
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Expert Comment

by:captain
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Test this:

set all your connections to Dynamically obtain. then disable the wireless adapter. Now connect the wired adapter to your network at work.

Go to Start => RUN and type in CMD. At the DOS prompt type IPCONFIG /ALL and have a look for the IP address for your wired adapter. You should get an IP for that and a gateway IP which is the same bar last digit (.1).

try and browse the Internet.

let us know what happens
capt.

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Author Comment

by:Gastino
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I will try but for my purposes where i am not i have to enter the ip and gateway. It is set that way to go around our firewall and Idetect systems.
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Assisted Solution

by:captain
captain earned 200 total points
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Hi

I guess you will need to figure out what is going on. If you say for your purposes you need to enter the IP then you will have a custom setup. But from your question I take that you cannot get 'it' to work...so it is probably best to figure out what is wrong first, get it to work and then adapt it to work with your IT setup.

Although I am not sure what the IP has got to do with the firewall security at your company. Please note that if you are looking for advice later on how to circumvent your firewall then you need to consult one of your admins as to what your best settings would be. We will not be able to help you with that from EE.

Let us know what results you get.
capt.
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Author Comment

by:Gastino
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It will not work when set to DHCP on my lan. I have disabled the wireless card but still no luck.
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Expert Comment

by:captain
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Did you do the IPconfig?

Did you get a gateway? Was it part of the range?
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Author Comment

by:Gastino
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Disabled LAN went outside to get on wireless network. It will not aquire IP. It is set on DHCP or auto configure. I unstalled the wireless adapter and tried 3 different drivers.
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Author Comment

by:Gastino
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i did the config. I did not get a gateway.
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Expert Comment

by:captain
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That's why you cannot connect to the Internet at your work LAN.You need a gw to get out...

How do others connect? Is their IP config the same?
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Author Comment

by:Gastino
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Yes, I have coped the exact settings and it wroks fine on the other computers.
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Author Comment

by:Gastino
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noted abover i can ping 202.83.118.1 but if i type in an address it says it can not find the host.

I ahve 3 other computers setup net to me and they work fine with the IP settings. We have this setup to go  around the firewall for those coputers we do not want on our network.
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Expert Comment

by:captain
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But if you cannot get to a DNS server then you cannot resolve host names

You hav e a setup that does not seem familiar to me. I don't know what the topology of your LAN is and therefore don't know why you would need to circumvent it...

You have all the information you need here to analyse the problem comprehensively. No point revisiting DNS at this stage...but you may want to consider a local expert to have a look at this as I am sure it is a simple fix.



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Author Comment

by:Gastino
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They have suggested reinstalling SP3. This has gotten me a head ache.
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Expert Comment

by:captain
Comment Utility
The problem in fixing this is that you end up pressing buttons in the hope it fixes something.

You could reinstall SP3 but Iguess what I was trying to say earlier is that you should go and establish a common ground.

Either your network config is wrong or it is partly wrong (ie only works in certain conditions) or you have indeed a hardware or driver issue. But at the same time you could assume that there may be a firewall problem..or a local security policy...

You need to get your box working in a simple environment. have a look at my big post and see whether you can get the following setup somewhere:

Router with Internet access that is configured as DHCP. If this is a wirelss router the better.

Set up your box for dynamic IPs and connect LAN to it first, check IPCONFIG for comfort but you should simply have Internet access. Then configure the router to allow wireless connections from your laptop (add MAC address to access control)  Then disconnect LAN and connect via WIFI, again if you connect to AP successfully the Internet will burst into life.

This is where you find out if there is a problem, as both will not fail together if there is a problem with the adapters, in such scenario you can point to something like the OS/software firewall and/or SPs.

I would even go as far and disable all Internet security and Antivirus for the text so you can be sure there is nothing interfering. It goes without saying that you shouldn't browse without AV but it will be fine to test connnectivity.

Once you have established a connection you can start tracing what setting changes cause you computer to lose connection. But I guess you need that starting point. And to be honest we need that too to help you. I noticed earlier that you disabled and changed drivers when you were on a fact finding mission. It is difficult to conclude a diagnosis if you work at 2-3 different issues parallel.

hth
capt.
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Gastino earned 0 total points
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I reinstalled Servicepak3 for XP and eveything works wonderfully. Before I couldn't even right click on the connections and disable them, while looking at them under network connections. I had to disable them in the device manager.

Once i installed SP3 everthing worked fine. I didn't have to change any settings or anything.
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