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Forwarding attachments with a Blackberry Curve.

Posted on 2008-10-20
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Last Modified: 2012-05-05
I have just recently setup a BES server(within the last 2 weeks) so some of my users can sync their Blackberries to our Exchange 2003 server.  When they try to forward an email with attachment from their phones the attachment is not delivered.  Is there something in the policy or some setting I need to change to allow attachments to be forwarded?

thanks.
Dan
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Question by:dsteely
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by:monorail1
ID: 22762240
iPhones don't use BES, they use activesync - a built-in feature of Exchange 2003+. Can you please elaborate on the environment and handheld setup?


~ CFJ
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Author Comment

by:dsteely
ID: 22762271
Iphones?  I didn't say anything about an Iphone.  As the title states we are using Blackberry Curves.  Did you possibly respond to the wrong question?
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by:monorail1
ID: 22762307
Apologies - was responding to this and reading something about an iPhone and had substituted that word for yours in the 2nd sentence. Anyways, have you tried restarting the attachment service? Are there any related entries in the application eventvwr?


~ CFJ
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Author Comment

by:dsteely
ID: 22762467
Well I'm pretty ignorant on how to do that.  Is that in the service book?  If so, do I just reload the service book?
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Author Comment

by:dsteely
ID: 22762478
Sorry.  Forgot to answer your second question.

I don't see any related messages in the Event viewer.
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monorail1 earned 125 total points
ID: 22762519
On the BES, do start > run " services.msc". Locate the BlackBerry Attachment srevice and restart it then retry forwarding the message with attachment again and let me know. Ff you fwd from Outlook > BB, is it received? If you fwd from BB > Outlook is it received? Is the issue only BB <> BB? What file format is the attachment, is the email still in the users "inbox" or has it been filed into a subfolder? Also try resending the IT policy & service books to handhelds.


~ CFJ
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Author Closing Comment

by:dsteely
ID: 31508002
It's working now.  It was all attachments and was not only BB <> BB.  He simply couldn't forward any attachment to anyone on BB or otherwise.  He was unavailable for a time so I'm sorry I didn't get back to you sooner.  After restarting the service and resending the service book everything seems to be OK now.
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