Solved

Forwarding attachments with a Blackberry Curve.

Posted on 2008-10-20
7
572 Views
Last Modified: 2012-05-05
I have just recently setup a BES server(within the last 2 weeks) so some of my users can sync their Blackberries to our Exchange 2003 server.  When they try to forward an email with attachment from their phones the attachment is not delivered.  Is there something in the policy or some setting I need to change to allow attachments to be forwarded?

thanks.
Dan
0
Comment
Question by:dsteely
  • 4
  • 3
7 Comments
 
LVL 9

Expert Comment

by:monorail1
ID: 22762240
iPhones don't use BES, they use activesync - a built-in feature of Exchange 2003+. Can you please elaborate on the environment and handheld setup?


~ CFJ
0
 

Author Comment

by:dsteely
ID: 22762271
Iphones?  I didn't say anything about an Iphone.  As the title states we are using Blackberry Curves.  Did you possibly respond to the wrong question?
0
 
LVL 9

Expert Comment

by:monorail1
ID: 22762307
Apologies - was responding to this and reading something about an iPhone and had substituted that word for yours in the 2nd sentence. Anyways, have you tried restarting the attachment service? Are there any related entries in the application eventvwr?


~ CFJ
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:dsteely
ID: 22762467
Well I'm pretty ignorant on how to do that.  Is that in the service book?  If so, do I just reload the service book?
0
 

Author Comment

by:dsteely
ID: 22762478
Sorry.  Forgot to answer your second question.

I don't see any related messages in the Event viewer.
0
 
LVL 9

Accepted Solution

by:
monorail1 earned 125 total points
ID: 22762519
On the BES, do start > run " services.msc". Locate the BlackBerry Attachment srevice and restart it then retry forwarding the message with attachment again and let me know. Ff you fwd from Outlook > BB, is it received? If you fwd from BB > Outlook is it received? Is the issue only BB <> BB? What file format is the attachment, is the email still in the users "inbox" or has it been filed into a subfolder? Also try resending the IT policy & service books to handhelds.


~ CFJ
0
 

Author Closing Comment

by:dsteely
ID: 31508002
It's working now.  It was all attachments and was not only BB <> BB.  He simply couldn't forward any attachment to anyone on BB or otherwise.  He was unavailable for a time so I'm sorry I didn't get back to you sooner.  After restarting the service and resending the service book everything seems to be OK now.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
BlackBerry Messaging Agent - Blocked Worker Process 9 968
BES10 Router? 8 808
Blackberry 10 policies not applying... 10 538
BES 5.0 SP4 (BB Mail Store Service Will Not Start) 6 183
This article will help those of you having problems with the Nextel Blackberry 8350i.  Recent Software updates cause the problems issues described below, and this article will help you revert back to the older software. As we know, Nextel has alw…
I felt secure communicating on the BBM... Till some time back!! It was probably the fact that the BBM messages do not travel over the internet was making me feel 'secure' about it, or was it the fact that BBM only works on a BlackBerry Devices a…
This Micro Tutorial demonstrates using Microsoft Excel pivot tables, how to reverse engineer competitors' marketing strategies through backlinks.
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question