Solved

Slow Local Mail delivery

Posted on 2008-10-20
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Last Modified: 2012-06-21
I am having trouble with my MS Exchange 2003 server local delivery. After a while my Local delivery will deliver mail at a crawl, it will slowly empty out some e-mails then grow larger, then deliver a few and grow larger. This seems to get resolved after I restart the Information store and all the messages will quickly get delivered out of the Local deliver folder. But after an hour or so the delivery will slow down again.

Does anyone have an idea of what might be causing this issue?

Thanks
Rob
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Question by:rpeterslll
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16 Comments
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22761935
Which AV solutions are you using ?
Try stopping SMTP and RE services, rename the VS1 folder, recreate the folder structure within it (empty)
Restart SMTP and RE services.

You may want to delete the SMTP Temp tables - however, that can be done later.
0
 

Author Comment

by:rpeterslll
ID: 22788230
After a server reboot, this issue went away for a couple days until now. Where is the VS1 folder located?
0
 

Author Comment

by:rpeterslll
ID: 22788256
I found the VS1 folder, it was vsi 1 , I will try deleting this flder and restarting the services.
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22788845
I never asked to delete that folder - i asked for

rename the VS1 folder, recreate the folder structure within it (empty) - and then restart SMTP service.
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Author Comment

by:rpeterslll
ID: 22907003
I have renamed this folder and recreated the structure but I am still having the same issue. the issue takes a while to appear which is why I havent updated this thread too fast.

Any other suggestions as to why this might be happening?

THank you,
Rob
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22908441
how many mailboxes do you have in the particular store we are talking about ???

How big is your database ??
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Author Comment

by:rpeterslll
ID: 22908471
I have my mailbox store split up into 3 storage groups with about 4 or 5 seperate store in each group.
the databases range in size from 3gb to 32gb, total they are about 200gb

I have had this configuration for a couple years now but didnt come across this problem until reciently.
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22908609
And which AV have you got installed on this box ??
0
 

Author Comment

by:rpeterslll
ID: 22908619
I am using a Symantec Antivirus client. Symantec Mail security has been installed for a while but has also been disabled since we havent renewed our subscription to it.
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22908783
Can you simply uninstall that please.


0
 

Author Comment

by:rpeterslll
ID: 22908793
The Symantec Mail security? Yes I can, I will need to schedule that uninstallation since it may require a reboot. I will confirm once it is uninstalled.
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22908872
Thanks.

Mean while can you increase diag logging for MSExchange Transport to maximum
0
 

Author Comment

by:rpeterslll
ID: 22921927
I removed the Symantec Mail security and bumped the transport diag to max. I will monitor it from here to see if the issue happens again.

Thanks
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22922292
Great, thanks for performing the troubleshooting step.

"I have my mailbox store split up into 3 storage groups with about 4 or 5 seperate store in each group. the databases range in size from 3gb to 32gb, total they are about 200gb "

Also, could you tell me as to in local delivery queue - are emails being stacked up for any particular store in majority or its equally divided.




0
 

Author Comment

by:rpeterslll
ID: 22922539
No, it seem to be mail going to any store as far as I can tell. The stores are split up be remote office, and each remote office was experiencing the delay.
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Accepted Solution

by:
rpeterslll earned 0 total points
ID: 23072242
There was an inherited secuirty problem at the top level of my exchange, Administrators wasnt being inherited down the line. I made this change a few weeks ago and havent had the problem since so I think this issue seems to be solved.
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