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Access is denied when trying to access network share

Posted on 2008-10-20
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Last Modified: 2012-05-05
We are running a server 2003 domain, and just recently, our users started having problems access network shares that they were all previously able to access.

Even my user account cannot access the shared drives anymore and my account is a domain admin. I have gone as far as giving Everyone Full Access to the shares, but still when we try to connect to the mapped drive we get a message saying "Access is denied"

So i know this is beyond permission. I went into the event viewer in my DC and i see hundreds of the same error message so i am going to assume that this problem is related.

The error is under Application and it says:

Source: Userenv
Event id: 1030
User: NT Authority\System
Windows cannot query for the list of Group Policy objects. Check the event log for possible messages previously logged by the policy engine that describes the reason for this.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The second error is:

Source: Userenv
Event id: 1058
User: NT Authority\system

Windows cannot access the file gpt.ini for GPO CN={31B2F340-016D-11D2-945F-00C04FB984F9},CN=Policies,CN=System,DC=domain1,DC=org. The file must be present at the location <\\domain1.org\sysvol\domain1.org\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\gpt.ini>. (Access is denied. ). Group Policy processing aborted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Thanks for the help in advance

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Question by:jkpc21
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Expert Comment

by:monorail1
ID: 22762275
Do you have multiple DC's or a single DC? Has it been rebooted recently? Do you have any other entries in your eventvwr you could include particularly in the SYSTEM, DIRECTORY SERVICE  or DNS?


~ CFJ
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by:jkpc21
ID: 22762386
Multiple DC's.. They have not been rebooted

There is only a single instance of this error in DNS.

Event id: 4015
The DNS server has encountered a critical error from the Active Directory. Check that the Active Directory is functioning properly. The extended error debug information (which may be empty) is "". The event data contains the error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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by:monorail1
ID: 22762414
I would suggest checking the DNS eventvwr on the other servers. Can you try restarting just DNS on this DC? Can you install the windows support tools (does not require reboot) and run a dcdiag and netdiag from that DC's cmd?


~ CFJ
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by:jkpc21
ID: 22762748
Dcdiag and NetDiag pass everything. I actually restarted one of the servers and i got this error a few times in event viewer

The DNS server was unable to complete directory service enumeration of zone hthla.org.  This DNS server is configured to use information obtained from Active Directory for this zone and is unable to load the zone without it.  Check that the Active Directory is functioning properly and repeat enumeration of the zone. The extended error debug information (which may be empty) is "". The event data contains the error.
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Expert Comment

by:ChiefIT
ID: 22763994
Try DFSutil /purgemupcache at the command prompt of the problem child computer.

If that doesn't work, go into your FRS event viewer logs and tell me what errors you have in the 13000"s.
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Expert Comment

by:ChiefIT
ID: 22763996
Try DFSutil /purgemupcache on the domain controller, not the problem child computers. My mistake.
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Expert Comment

by:TheClong
ID: 22778631
Sounds like you may be missing necessary AD shares.  You should check your DC servers for the presence of the NETLOGON share and more importantly the SYSVOL share.  (Your Group Policies are accessed via the SYSVOL share)

I have seen this problem arise before in a multi DC environment when one of the Global Catalog servers has had File and Print sharing uninstalled or disabled. (one possible cause)
The resolve we had was to manually recreate the shares, Ensure another DC was set as Global Catalog and replicate all data over. Then demote and  re-promote the problem DC, effectively reinstalling AD and correcting the problem.

Hope this helps some.
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jkpc21 earned 0 total points
ID: 22869323
Finally decided to call microsoft and pay the $250 to have them fix it. Turned out that there are a few files that get put in the registry when something is mapped. We had to go in and delete the registry keys so the computers would access the shares again.
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