Internet Explorer Hangs on Launch
Posted on 2008-10-20
A user recently brought her laptop to me and said that it Internet Explorer doesnt work anymore after her daughter attempted to install something on it from school. What this "something" was is unknown other than it was installed via a thumb drive and it was supposed to help her connect to the school's network.
What I have observed so far is that when you launch IE7, the McAfee On-Access Scan Messages window pops up reporting the following:
Msg: VirusScan Alert!
Name: C:\Program Files\Internet Explorer\iexplore.exe:KERNEL32.GetProcAddress
Detected As: BO:Writable BO:Heap
State: Blocked by Buffer Overflow Protection
After closing this window, IE7 hangs and cannot be closed unless I use Task Manager to End Task. The window can be minimized though.
I reviewed the Event Logs and found the same message as above in the App Log as well as the follow message:
Error Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Description: Hanging application iexplore.exe, version 7.0.6000.16674, hanging module hungapp, version 0.0.0.0, hang address 0x00000000.
I have also review the network connection TCP/IP settings and these all appear to be in their normal state of dynamic allocation.
A complete system scan using McAfee came up with nothing and a complete system scan using SpyBot Search and Destroy only found normal cookie violations which have since been cleansed with no effect on the issue.
Please let me know if there is any more information needed to help solve this problem. Thanks, in advanced, for any assistance provided.
p.s. I also notice a new .exe on the desktop with the following name: Dokumente und EinstellungenAll UsersStartmenuProgrammeAutostartoffice.exe.