How to manage/clean the w32x86 directory

Posted on 2008-10-20
Medium Priority
Last Modified: 2008-10-28
One of my customers now has over 15,000 files in the w32x86\3\ directory. Recently I installed a new printer on the Terminal Server for a HP Laserjet 4014n, the install went all the way through to the very end and hung at the end. After the abort and a reboot I was able to reinstall the printer correctly. After the install the next day I received complaints from multiple users that there printers were printing garbage. After troubleshooting I found that all the PCL 5 drivers were corrupted. I was able to upgrade all drivers to PCL 6 and they worked fine. The new printer however now gets a PCL XL Error when printing. After doing some research I was pointed to the directory listed above, the user deleted the entire directory and reinstalled the printer to fix the PCL XL Error, I am not sure about doing this because I assume all printers would be effected and would have to be reinstalled. What are my options for managing and/or cleaning this directory? Should I just remove all printers, clean out the directory and reinstall all printers. I am running on Windows Standard 2003 with latest updates installed.
Question by:rhythmluvr
LVL 15

Accepted Solution

fishadr earned 1500 total points
ID: 22765321
Try running through the instructions in the following article unde the heading "How to check the printer configuration files":


Author Comment

ID: 22768601
fishadr - I could do that but this is a Terminal Server and it would mean reinstalling almost 25 different printers. I was hoping of a way to determine which files are being used by which printers.

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