Solved

Cannot save files after reformatting CSC

Posted on 2008-10-20
6
901 Views
Last Modified: 2013-11-06
I'm the network administrator of an organization using offline files and redirected folders in a Windows 2003 server environment.  My personal machine is running Windows Vista SP1.  

After upgrading my itunes to the latest version, my system hung, forcing me to force a restart.  After restart, itunes wouldn't open, saying the library was in use or unavailable.  I found that the solution there is to delete the library and recreate it.  Only problem:  I couldn't delete the library file.

I did some investigation and found that the library file, which is stored in my redirected "Documents" folder, was locked by mcshield.exe.  I couldn't delete or rename the library file, even after terminating the mcshield process and all McAfee services.  I made sure that I had the latest McAfee patches, etc., and still couldn't regain access to the library, neither from the server directly nor from my local machine.  In an effort to gain access to the file I took ownership of the CSC folder, deleted the library file from the CSC, and then resynchronized the CSC.  This succeeded in deleting the library file from the server.  Next, I formatted the CSC cache using the FormatDatabase registry key, hoping that the process would restore the CSC to its default settings.

Though I was finally able to delete the itunes library file, now I'm experiencing an undesired behavior.  Whenever I try to save a file to my Documents folder from an application like Excel or Word, it creates the file, but with a size of 0kb.  Then, I get an error message.  The message is different from application to application.  The one in Word is, "There has been a network or file permission error.  The network connection may have been lost. (U:\FILENAME.docx)"  I am able to open files from my Documents folder, I just can't save them.  I can copy, move, and rename files in the Documents folder.  The problem only seems to surface when I'm performing a write procedure from an application.

The problem still apparently affects my original issue, my itunes library.  Now, Itunes is creating a brand new library each time it's opened.  Apparently, Itunes can't save its files properly, either.
0
Comment
Question by:rbharris1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 15

Accepted Solution

by:
fishadr earned 500 total points
ID: 22765287
First try running through this:
http://support.microsoft.com/kb/230738

If this does not work then check the last section here (usually fixes the problem):
http://blogs.technet.com/filecab/archive/2006/12/12/moving-the-offline-files-cache-in-windows-vista.aspx
0
 

Author Comment

by:rbharris1
ID: 22777875
Well, that seems to have solved the problem of saving files to my My Documents Folder.

However, now I can't make files available offline.  I can go to my home folder, for instance, and go to the "Offline Files" tab in the folder properties.  Then, click activate the checkbox for "Always available offline", but once I close out of properties the checkbox is cleared.  I have tried this on other folders on the network, too.  So, it's not just a problem with my home folder.  Even after restarting, forcing policy replication, and crossing my fingers, no luck.
0
 
LVL 15

Expert Comment

by:fishadr
ID: 22780151
Have your tried running Mobsync.exe (from start run) and then reconfiguring the sync properties?
0
Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

 

Author Comment

by:rbharris1
ID: 22786779
I ran mobsync and in the sync center opened the properties for Offline Files.  The only two options are "Enabled" and "Connected," both of which are checked and grayed out.  

When I go to "Set up new sync partnerships," the only option is for SQL Server 2008.  

I also have gone to group policy, disabled the policy that enables offline files, forced replication, restarted my computer, then gone back to group policy, enabled the policy for offline files, forced replication, and restarted my computer.  I'm still unable to add a folder to the offline files list.

I did notice that under "Offline Files" in the Sync Center, the status is "Sync Pending."  It's been pending at least since yesterday when I tried make a folder available offline.
0
 
LVL 15

Expert Comment

by:fishadr
ID: 22786987
Sounds pretty stuck!

Try this (from an earlier CSC problem) :

(1)       Go to Control Panel-->Offline Files-->Click ‘Enable Offline Files’ to enable Offline Files.
(2)      Restart Computer.
(3)      Go to network and select files to sync.  Right-click said files and select them to be available offline.
(4)      Go into Sync Center and complete a successful sync’ing of chosen files.
(5)      Go to network and select files chosen in Step 3 and right-click said files and deselect them so they are no longer available offline.
(6)      Go to Control Panel-->Offline Files-->Click ‘Enable Offline Files’ to disable Offline Files.
(7)      Restart Computer.
0
 

Author Closing Comment

by:rbharris1
ID: 31508112
Thanks for your help on this.  I'm still stuck on the syncing problem, though.  I may have to re-post specifically with this issue to see if I can get further assistance.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick step-by-step overview of installing and configuring Carbonite Server Backup.
How to take pictures with depth using iOS 10
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
There's a multitude of different network monitoring solutions out there, and you're probably wondering what makes NetCrunch so special. It's completely agentless, but does let you create an agent, if you desire. It offers powerful scalability …

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question