Cannot save files after reformatting CSC

I'm the network administrator of an organization using offline files and redirected folders in a Windows 2003 server environment.  My personal machine is running Windows Vista SP1.  

After upgrading my itunes to the latest version, my system hung, forcing me to force a restart.  After restart, itunes wouldn't open, saying the library was in use or unavailable.  I found that the solution there is to delete the library and recreate it.  Only problem:  I couldn't delete the library file.

I did some investigation and found that the library file, which is stored in my redirected "Documents" folder, was locked by mcshield.exe.  I couldn't delete or rename the library file, even after terminating the mcshield process and all McAfee services.  I made sure that I had the latest McAfee patches, etc., and still couldn't regain access to the library, neither from the server directly nor from my local machine.  In an effort to gain access to the file I took ownership of the CSC folder, deleted the library file from the CSC, and then resynchronized the CSC.  This succeeded in deleting the library file from the server.  Next, I formatted the CSC cache using the FormatDatabase registry key, hoping that the process would restore the CSC to its default settings.

Though I was finally able to delete the itunes library file, now I'm experiencing an undesired behavior.  Whenever I try to save a file to my Documents folder from an application like Excel or Word, it creates the file, but with a size of 0kb.  Then, I get an error message.  The message is different from application to application.  The one in Word is, "There has been a network or file permission error.  The network connection may have been lost. (U:\FILENAME.docx)"  I am able to open files from my Documents folder, I just can't save them.  I can copy, move, and rename files in the Documents folder.  The problem only seems to surface when I'm performing a write procedure from an application.

The problem still apparently affects my original issue, my itunes library.  Now, Itunes is creating a brand new library each time it's opened.  Apparently, Itunes can't save its files properly, either.
rbharris1Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

fishadrCommented:
First try running through this:
http://support.microsoft.com/kb/230738

If this does not work then check the last section here (usually fixes the problem):
http://blogs.technet.com/filecab/archive/2006/12/12/moving-the-offline-files-cache-in-windows-vista.aspx
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rbharris1Author Commented:
Well, that seems to have solved the problem of saving files to my My Documents Folder.

However, now I can't make files available offline.  I can go to my home folder, for instance, and go to the "Offline Files" tab in the folder properties.  Then, click activate the checkbox for "Always available offline", but once I close out of properties the checkbox is cleared.  I have tried this on other folders on the network, too.  So, it's not just a problem with my home folder.  Even after restarting, forcing policy replication, and crossing my fingers, no luck.
0
fishadrCommented:
Have your tried running Mobsync.exe (from start run) and then reconfiguring the sync properties?
0
Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

rbharris1Author Commented:
I ran mobsync and in the sync center opened the properties for Offline Files.  The only two options are "Enabled" and "Connected," both of which are checked and grayed out.  

When I go to "Set up new sync partnerships," the only option is for SQL Server 2008.  

I also have gone to group policy, disabled the policy that enables offline files, forced replication, restarted my computer, then gone back to group policy, enabled the policy for offline files, forced replication, and restarted my computer.  I'm still unable to add a folder to the offline files list.

I did notice that under "Offline Files" in the Sync Center, the status is "Sync Pending."  It's been pending at least since yesterday when I tried make a folder available offline.
0
fishadrCommented:
Sounds pretty stuck!

Try this (from an earlier CSC problem) :

(1)       Go to Control Panel-->Offline Files-->Click ‘Enable Offline Files’ to enable Offline Files.
(2)      Restart Computer.
(3)      Go to network and select files to sync.  Right-click said files and select them to be available offline.
(4)      Go into Sync Center and complete a successful sync’ing of chosen files.
(5)      Go to network and select files chosen in Step 3 and right-click said files and deselect them so they are no longer available offline.
(6)      Go to Control Panel-->Offline Files-->Click ‘Enable Offline Files’ to disable Offline Files.
(7)      Restart Computer.
0
rbharris1Author Commented:
Thanks for your help on this.  I'm still stuck on the syncing problem, though.  I may have to re-post specifically with this issue to see if I can get further assistance.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Apple Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.