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Cannot save files after reformatting CSC

Posted on 2008-10-20
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Last Modified: 2013-11-06
I'm the network administrator of an organization using offline files and redirected folders in a Windows 2003 server environment.  My personal machine is running Windows Vista SP1.  

After upgrading my itunes to the latest version, my system hung, forcing me to force a restart.  After restart, itunes wouldn't open, saying the library was in use or unavailable.  I found that the solution there is to delete the library and recreate it.  Only problem:  I couldn't delete the library file.

I did some investigation and found that the library file, which is stored in my redirected "Documents" folder, was locked by mcshield.exe.  I couldn't delete or rename the library file, even after terminating the mcshield process and all McAfee services.  I made sure that I had the latest McAfee patches, etc., and still couldn't regain access to the library, neither from the server directly nor from my local machine.  In an effort to gain access to the file I took ownership of the CSC folder, deleted the library file from the CSC, and then resynchronized the CSC.  This succeeded in deleting the library file from the server.  Next, I formatted the CSC cache using the FormatDatabase registry key, hoping that the process would restore the CSC to its default settings.

Though I was finally able to delete the itunes library file, now I'm experiencing an undesired behavior.  Whenever I try to save a file to my Documents folder from an application like Excel or Word, it creates the file, but with a size of 0kb.  Then, I get an error message.  The message is different from application to application.  The one in Word is, "There has been a network or file permission error.  The network connection may have been lost. (U:\FILENAME.docx)"  I am able to open files from my Documents folder, I just can't save them.  I can copy, move, and rename files in the Documents folder.  The problem only seems to surface when I'm performing a write procedure from an application.

The problem still apparently affects my original issue, my itunes library.  Now, Itunes is creating a brand new library each time it's opened.  Apparently, Itunes can't save its files properly, either.
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Question by:rbharris1
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6 Comments
 
LVL 15

Accepted Solution

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fishadr earned 500 total points
ID: 22765287
First try running through this:
http://support.microsoft.com/kb/230738

If this does not work then check the last section here (usually fixes the problem):
http://blogs.technet.com/filecab/archive/2006/12/12/moving-the-offline-files-cache-in-windows-vista.aspx
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Author Comment

by:rbharris1
ID: 22777875
Well, that seems to have solved the problem of saving files to my My Documents Folder.

However, now I can't make files available offline.  I can go to my home folder, for instance, and go to the "Offline Files" tab in the folder properties.  Then, click activate the checkbox for "Always available offline", but once I close out of properties the checkbox is cleared.  I have tried this on other folders on the network, too.  So, it's not just a problem with my home folder.  Even after restarting, forcing policy replication, and crossing my fingers, no luck.
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LVL 15

Expert Comment

by:fishadr
ID: 22780151
Have your tried running Mobsync.exe (from start run) and then reconfiguring the sync properties?
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Author Comment

by:rbharris1
ID: 22786779
I ran mobsync and in the sync center opened the properties for Offline Files.  The only two options are "Enabled" and "Connected," both of which are checked and grayed out.  

When I go to "Set up new sync partnerships," the only option is for SQL Server 2008.  

I also have gone to group policy, disabled the policy that enables offline files, forced replication, restarted my computer, then gone back to group policy, enabled the policy for offline files, forced replication, and restarted my computer.  I'm still unable to add a folder to the offline files list.

I did notice that under "Offline Files" in the Sync Center, the status is "Sync Pending."  It's been pending at least since yesterday when I tried make a folder available offline.
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LVL 15

Expert Comment

by:fishadr
ID: 22786987
Sounds pretty stuck!

Try this (from an earlier CSC problem) :

(1)       Go to Control Panel-->Offline Files-->Click ‘Enable Offline Files’ to enable Offline Files.
(2)      Restart Computer.
(3)      Go to network and select files to sync.  Right-click said files and select them to be available offline.
(4)      Go into Sync Center and complete a successful sync’ing of chosen files.
(5)      Go to network and select files chosen in Step 3 and right-click said files and deselect them so they are no longer available offline.
(6)      Go to Control Panel-->Offline Files-->Click ‘Enable Offline Files’ to disable Offline Files.
(7)      Restart Computer.
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Author Closing Comment

by:rbharris1
ID: 31508112
Thanks for your help on this.  I'm still stuck on the syncing problem, though.  I may have to re-post specifically with this issue to see if I can get further assistance.
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