rcattell
asked on
NT Backup not running
We have a HP ML350 G4P server running SBS 2003 SP2.
Lately the backups have been failing. On checking the logs we have been getting the following errors:
1) Error: C: is not a valid drive, or you do not have access.
Error: An inconsistency was encountered in the requested backup file.
Error: D: is not a valid drive, or you do not have access.
Error: An inconsistency was encountered in the requested backup file.
Error: SLRESERVERQT\Microsoft Information Store\First Storage Group is not a valid drive, or you do not have access
2) Volume shadow copy creation: Attempt 1.
Timeout before function completed
Error returned while creating the volume shadow copy:0xffffffff.
Error returned while creating the volume shadow copy:ffffffff
Aborting Backup.
On checking the event logs i have noticed event ID 8193 - Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154
and event ID 20 - Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {faf53cc4-bd73-4e36-83f1-2 b23f46e513 e} and Name VSSEvent is [0x80040154].
I have been doing heaps of research and have run numerous fixes including:
1) Re-registering the following .dll's:
> regsvr32 /s ole32.dll
> regsvr32 /s vss_ps.dll
> Vssvc /Register
> regsvr32 /s /i swprv.dll
> regsvr32 /s /i eventcls.dll
> regsvr32 /s es.dll
> regsvr32 /s stdprov.dll
> regsvr32 /s vssui.dll
> regsvr32 /s msxml.dll
> regsvr32 /s msxml3.dll
> regsvr32 /s msxml4.dll
I restarted the server and tried a backup but it failed with the same error (See error 2 at the top of this document).
I also tried to run the hotfix from KB article Number(s): 833167 which i believe was a VSS update but i was given an error saying that as i had SP2 installed there was no need to install this fix.
I have exhausted all the avenues i can think of and would appreciate any assistance in this case.
Many thanks
Jody.
Lately the backups have been failing. On checking the logs we have been getting the following errors:
1) Error: C: is not a valid drive, or you do not have access.
Error: An inconsistency was encountered in the requested backup file.
Error: D: is not a valid drive, or you do not have access.
Error: An inconsistency was encountered in the requested backup file.
Error: SLRESERVERQT\Microsoft Information Store\First Storage Group is not a valid drive, or you do not have access
2) Volume shadow copy creation: Attempt 1.
Timeout before function completed
Error returned while creating the volume shadow copy:0xffffffff.
Error returned while creating the volume shadow copy:ffffffff
Aborting Backup.
On checking the event logs i have noticed event ID 8193 - Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154
and event ID 20 - Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {faf53cc4-bd73-4e36-83f1-2
I have been doing heaps of research and have run numerous fixes including:
1) Re-registering the following .dll's:
> regsvr32 /s ole32.dll
> regsvr32 /s vss_ps.dll
> Vssvc /Register
> regsvr32 /s /i swprv.dll
> regsvr32 /s /i eventcls.dll
> regsvr32 /s es.dll
> regsvr32 /s stdprov.dll
> regsvr32 /s vssui.dll
> regsvr32 /s msxml.dll
> regsvr32 /s msxml3.dll
> regsvr32 /s msxml4.dll
I restarted the server and tried a backup but it failed with the same error (See error 2 at the top of this document).
I also tried to run the hotfix from KB article Number(s): 833167 which i believe was a VSS update but i was given an error saying that as i had SP2 installed there was no need to install this fix.
I have exhausted all the avenues i can think of and would appreciate any assistance in this case.
Many thanks
Jody.
ASKER
Thanks for your speedy reply. I am heading onsite this morning to try this out. I will let you know how i got on.
ASKER
The file clbcatq.dll, is this the one located it Windows/System32 folder?
ASKER
Additionally, do i have to do the file renaming from the recovery console or can i do it in Windows?
I don't think it will let you do it from inside windows.
ASKER
Hi, just got back from the site. I followed the procedures you detailed but alas it didn't work. Same error.
ASKER
Hi, just got back from the site. I followed the procedures you detailed but alas it didn't work. Same error.
Please note that while i was reinstalling COM+ in Add/Remove programs the following error was encountered:
Sub-component COM+ raised an exception while processing the OC_ABOUT_TO_COMMIT_QUEUE setup message. d:\nt\com\complus\src\comp lussetup\c omsetup\cs etuputil.c pp (line 3570) Error Code = 0x8007041b A stop control has been sent to a service that other running services are dependent on.The service control manager was unable to stop the 'EventSystem' service.
Once i clicked OK to this message the installation seemed to complete without additional error. I was not prompted to insert any Windows CD's. I also checked the registry and the COM3 folder that i backed up and removed was back.
Any other suggestions would be greatly appreciated
Please note that while i was reinstalling COM+ in Add/Remove programs the following error was encountered:
Sub-component COM+ raised an exception while processing the OC_ABOUT_TO_COMMIT_QUEUE setup message. d:\nt\com\complus\src\comp
Once i clicked OK to this message the installation seemed to complete without additional error. I was not prompted to insert any Windows CD's. I also checked the registry and the COM3 folder that i backed up and removed was back.
Any other suggestions would be greatly appreciated
ASKER CERTIFIED SOLUTION
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Seems like this worked for a few people I found on google.
A. To reinstall COM+, follow these steps:
--------------------------
1. Backup and then delete HKLM\Software\Microsoft\CO
2. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be sure
to use the tilde.
3. Boot to normal mode and in Control Panel, open the Add or Remove
Programs tool, and then open the Add/Remove Windows Components tool. Do not
make any changes, just click "Next". This reinstalls COM+.
NOTE: You must have your Windows Server 2003 SP1 files available during
this step.
B. To register the services and binaries:
--------------------------
1. Stop the Volume Shadow Copy service: Open a command prompt and change
directories to \WINDOWS\system32 (this is important when you begin
registering the DLLs):
net stop vss
2. Then register the following DLLs and services (be sure you're still in
the WINDOWS\system32 directory at your command prompt):
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
Start the Volume Shadow Copy service by running "net start vss", do a test
backup and see how it goes.