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Exchange Server 2007 OAB Issue

Posted on 2008-10-20
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Last Modified: 2011-10-19
I have six exchange server 2007 in my network. The server details are as follows

Two CCR Mailbox Server
Two Hub & CAS Server
Two Edge Server (DMZ)

When ever I am trying to send & recieve mails using outlook 2003 I am getting the 0x80040011B error messages from all clients. I have 780 mailboxes in exchange servers.

I tried the following things

According to microsoft article I checked my antivirus configuration.
I deleted the OAB and cretaed a new OAB and attached the same to mailbox store.

I need experts help for solving this issue at the earliest.
error.bmp
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Question by:muralipt
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Expert Comment

by:mgonullu
ID: 22764907
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Expert Comment

by:JoWickerman
ID: 22764927
Hi

This error usually doesn't effect Outlook or Exchange in a manner that you won't be able to work. I noticed that you checked the MS article, but I have found another one that you can have a look at:

http://support.microsoft.com/kb/922255

Hope this helps.

Cheers
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Author Comment

by:muralipt
ID: 22765156
dear mgonllu

I have checked this link earlier http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1618342&SiteID=17

Dear JoWickerman

I have checked ur link http://support.microsoft.com/kb/922255:. But it is applicable only for exchange 2003.
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Expert Comment

by:mgonullu
ID: 22765256
http://forums.techarena.in/small-business-server/740440.htm

In this there are more than our previous posintgs
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Expert Comment

by:JoWickerman
ID: 22765317
Hi,

I've checked out some blogs and it seems as though you'll need to delete and rebuild the OAB. This is a very robust method, but it seemed to work for a couple of people.

The clients wil automatically download it when it's done.

You can check out Dave's blog at:

http://blogs.msdn.com/dgoldman/

Cheers.
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Author Comment

by:muralipt
ID: 22765364
Dear mgonullu:

The steps in your link (http://forums.techarena.in/small-business-server/740440.htm) already tested by me. I checked by creating a new profile, I checked the antiviurs, I disabled cached mode. See all users are facing this issue....so I suspect definitely it could be a server problem. I need ur help to locate the same.

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Expert Comment

by:mgonullu
ID: 22765369
Maybe a service pack or something similar will solve the issue?
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Author Comment

by:muralipt
ID: 22765374
Dear JoWickerman:

I deleted the OAB and recreated the same and after that I manually updated (I have mentioned  the same on the post itset)
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Author Comment

by:muralipt
ID: 22765459
Dear mgonullu:

All servers are running exchange server 2007 sp1
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Expert Comment

by:mgonullu
ID: 22765468
what about the client side? I mean for outlook?

Is this problem appearing on outlook 2007 also?
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Author Comment

by:muralipt
ID: 22766032
Dear mgonullu:

All the clients are outlook 2003. Here we don't have outlook 2007.
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Expert Comment

by:mgonullu
ID: 22766101
It will be good to check if this problem is appearing only on Outlook 2003.
Any Service Pack available for Outlook 2003?
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Author Comment

by:muralipt
ID: 22766108
outlook 2003 sp2 is installed on all pc
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Expert Comment

by:kchromicz
ID: 22766280
Dear Muralipt
Was your problem resolved?
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Expert Comment

by:mgonullu
ID: 22766341
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Author Comment

by:muralipt
ID: 22766641
Dear kchromicz:

Problem not yet solved
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Accepted Solution

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muralipt earned 0 total points
ID: 22786809
Dear All,

Finally I got a solution for this case

First I enabled the event log for OAL using exchange 2007 cmd let

Set-EventLogLevel "MSExchangeSA\OAL Generator" -Level high

After that I got a detailed logs on event viewer (application log). By noticing the event viewer, I found four mailboxes OAL generation fails due to invalid smtp address.

I recreated the mailboxes for four users and clients starts OAL downloading without any error. Now my send & receive works without 0x80040011B error

dear experts thanks for ur support and pls close this case.

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by:mgonullu
ID: 22786886
That is good!
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