Cannot Attach file to email.

Posted on 2008-10-21
Medium Priority
Last Modified: 2009-06-25
When attaching an excel spreadsheet to an outlook email message, I get the following error message. Althought the error message is generated whilst in outlook, the error message info bar suggests the errror is being generated by Word. Im able to attach other files for the same folder the excel spreadsheet  resides in. The affected file has been attached many times in the past but for some reason, the process is now failing.

OS: Windows XP SP3
Office 2003 (SP3)

Question by:daiwhyte
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LVL 20

Expert Comment

ID: 22766024
Outlook creates a copy of the file you are attaching.

make sure you do have access to :

C:\Documents and Settings\--user--\Local Settings\Temp

close all your programs and empty that folder and try again.
LVL 33

Expert Comment

ID: 22766043
Check, if you can attach the same file using Outlook Web Access.
Check, if you can attach the same file using Outlook on some other machine for same user.

Kill Winword.exe process in task manager - restart Outlook and try attaching the file once more.

Please do check the permission on the file and compare with other files of same format.

Author Comment

ID: 22766115
You can attach the file via OWA no problem. You can attach the file using another machine for same user and other users. If the file is attached by another user and sent to the user with the problem, the user cannot open the attachement.

Strange stuff.
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Author Comment

ID: 22766157
Also, if we rename the file in question, we can attach it to an email.
LVL 33

Expert Comment

ID: 22766340
Have you tried recreating the profile ?? Yeah it is weird.

Expert Comment

ID: 22766392
Search for the OLK folder and delete the content>
recreate outlook profile>
Repair Office>
makesure you can open the attachment>

Accepted Solution

daiwhyte earned 0 total points
ID: 22829981
Changing the file name of the excel spreadsheet has allowed us to attach file. Closing ticket, thanks for your advice guys.
LVL 20

Expert Comment

ID: 22831717
You will hit the same problem again when you get to 99 copies of that filename.
At that point you will need to change the name again or empty the temp location as suggested.

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