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Outlook Issue - Rebuilding Profile Very Regularly

Posted on 2008-10-21
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Last Modified: 2012-05-05
Hi Experts

We are having an odd issue on a PC in our network.
The machine is deciding to rebuild the users profile very regularly, as if there has been an error with the profile.
The users mailbox is 4.262GB.

Anyone have any ideas why this is occuring?
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Question by:MarkMichael
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13 Comments
 
LVL 23

Expert Comment

by:ormerodrutter
ID: 22765499
Is it the Outlook profile you are talking about or is it the windows profile?
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Expert Comment

by:AlaaMurabi
ID: 22765524
which version of microsoft outlook are you using, or is it outlook express?
exchange server or 3rd party email?
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LVL 15

Author Comment

by:MarkMichael
ID: 22765525
It is the Outlook profile specifically.
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LVL 20

Expert Comment

by:edster9999
ID: 22765938
one thing that will cause this is if windows is turned off (or crashes) without closing outlook.  Do you know if that has been happening ?

Try running the pst repair util :
http://office.microsoft.com/en-us/outlook/HA010563001033.aspx
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LVL 15

Author Comment

by:MarkMichael
ID: 22766021
I noticed that Word was still running in the background and we have been making sure it has closed properly, as well as Outlook.exe before the machine is shut down. Lately though, even confirmed both executables are not running has not done the trick, the problem is recurring...
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LVL 20

Expert Comment

by:edster9999
ID: 22766098
did you run the repair util ?
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LVL 15

Author Comment

by:MarkMichael
ID: 22766106
yep, we have completed a repair and this has not solved the problem.
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LVL 15

Author Comment

by:MarkMichael
ID: 22766206
The version of Outlook; is Outlook 2003.
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LVL 23

Expert Comment

by:ormerodrutter
ID: 22766259
I recommend you rejoin the PC in question to domain.
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LVL 15

Author Comment

by:MarkMichael
ID: 22766346
Reason for doing this?
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LVL 23

Expert Comment

by:ormerodrutter
ID: 22766412
Some trust been broken between your Outlook to Exchange server. I am sure you have recreate Outlook profile without success so I would say take a step further to rejoin the PC to domain.
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LVL 23

Expert Comment

by:ormerodrutter
ID: 22766422
By the way, rejoining PC would approx take you 10-15 minutes. May be worth looking into while you are waiting for potential solution.
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LVL 15

Accepted Solution

by:
MarkMichael earned 0 total points
ID: 22766447
Hi

The profile successfully rebuilds completely, the user actually uses his mailbox for days and then after a reboot, it asks to rebuild again.
I will rejoin the PC to the domain as soon as possible and get back to you with the results.
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