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Is Backup Exec 9.1. compatible with Dell TL 2000

Posted on 2008-10-21
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Last Modified: 2013-12-01
Hi,

Having some difficulties getting the TL2000 working on a simple test backup (backup exec 9.1) - just wanted to check that both technologies should work together ok - or not.  Tried their support desk and the guy didn't seem to know what I was talking about.

thanks
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Question by:pabby061203
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by:JoWickerman
JoWickerman earned 250 total points
ID: 22765486
Hi pabby061203,

It should be compatible. Just ensure that you use Backupexec's drivers and not Dell's drivers. It'll spare you a lot of headaches.

Hope this helps.

Cheers.
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by:Hedley Phillips
Hedley Phillips earned 125 total points
ID: 22765538
Now... while Dell recommend the use of their drivers, I installed a TL2000 and TL4000 just last week and in both cases the Dell drivers did not help matters and the BUE drivers did.

Use tapeinst.exe from the root of the Backup Exec directory to install the drivers.

Can you then ensure that the devices show up in Device manager correctly.

The Medium changer should show as "Unknown Medium Changer" and the Tape Driver as a IBM ULT3580-TD3 SCSI Sequential Device.

The Medium changer driver we are using is Microsoft 5.2.3790.0 and the Tape Drive is 5.1.25.0 (Symantec)

Then run the device configuration wizard under Tools - Wizards to ensure that the server sees the library and the drive.

A couple of reboots and you should be sorted.

My problem was how to get tapes in and out of the device. Had to read the manual to find out that it has to be unlocked from BUE before the I/O slot can be opened!
device-manager.gif
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by:honmapog
honmapog earned 125 total points
ID: 22766450
To find out support, you need to check the Hardware Compatibility List.
The 9.1 HCL can be found at ftp://exftpp.symantec.com/pub/support/products/Backup_Exec_for_WindowsNT/282347.pdf.

The TL2000 is not on the list, so it is not compatible.
You certainly won't be able to see the Medium Changer in BE 9.1. Depending on the tape drive technology you may not be able to see the tape drive in Backup Exec either. You will need to upgrade to a later version of BE.
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by:JoWickerman
JoWickerman earned 250 total points
ID: 22883796
Hi,

Are you satisfied with the solution? Can we close this post?

Cheers.
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pabby061203 earned 0 total points
ID: 22884260
HI,

We have decided to move to a new version of the software anyway as part of our refresh policy so thanks for the solutions but I will not be pursuing this line of enquiry any firther
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