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Office Communicator 2007 stops saving conversation history

Posted on 2008-10-21
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Last Modified: 2013-11-29
Here is a little backround:
We are using Office Communicator 2007
Installed and activated Archiving and CDR Server on 9/22/08
Clients are using Office 2003


Recently, a few clients have complained that their Office Communicator is no longer saving their Conversation History in Outlook. The last date is saved was 10/3/08. The client had 3300 saved conversations in the Conversation History folder. I had them move the history over to their Personal Folder in case it stopped due to lack of space. I have searched in many forums for any kind of answer and i didn't find too much. I'm hoping someone can help.    
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Question by:punkfire86
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Accepted Solution

by:
gaanthony earned 500 total points
ID: 22801769
Mailbox size restrictions may apply.  
If Communication version is not 2.0.6362.64 I'd recommend download the update to bring it up to that version and see if the issue is resolved.  
Next thing to check is Outlook 2007 Service Pack level.  If SP1 is not applied for Outlook 2007 then install it and test.
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Author Comment

by:punkfire86
ID: 22823668
I found out the issue was Office Communicator 2007 was not connecting to the Exchange server for what ever reason. I updated the client with the communicator.msp available through Microsoft. After installing the update, the conversation history began to populate in the Conversation History folder in Outlook. Just FYI, Microsoft has a new update for Office Communicator 2007 version 2.0.6362.97.
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Author Closing Comment

by:punkfire86
ID: 31508221
I mentioned that the client used Office 2003 and part of your solution was geared towards Office 2007. Just FYI. Thanks for the help.
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