Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Intermittent Exchange 2003 connectivity with the Iphone 3G (V2.1)

Posted on 2008-10-21
6
Medium Priority
?
405 Views
Last Modified: 2012-05-05
We have been having some strange problems lately with all of our Iphones.  They are temporarily not communicating with our Microsoft Exchange 2003 SP2 server.  The phones just seem to lose their connection to our Exchange server for up to 3 hours and then all of a sudden send all the emails down at once.  Manually syncing or resetting the phone does not cause the synchronisation to occur any faster.  Strangely the Iphone can communicate with other email servers (i.e. pop3 Gmail etc) and has a solid 3G connection - plus all the Windows mobile devices we have maintain their connection to the Exchange server when the Iphone connections drop.  Is this happening to anyone else or does anyone have a solution for this?
0
Comment
Question by:robclarke41
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 7

Expert Comment

by:kguy18
ID: 22781546
When you deployed your iPhones did you use the iPhone configuration utility from apple? We did and then v2.1 of iPhone software came out and we had the same problems. But If you use the latest version of the config utility (v1.0.1) that should fix it.

iPhone Configuration Utility (Download):

http://www.apple.com/support/iphone/enterprise/

Then select your operating system and install.

Follow the instructions here to deploy it (I attached the guide to this post):

http://manuals.info.apple.com/en_US/Enterprise_Deployment_Guide.pdf


Enterprise-Deployment-Guide.pdf
0
 
LVL 1

Author Comment

by:robclarke41
ID: 22794179
Thanks, I'll give this a try and get back to you

Rob
0
 
LVL 1

Author Comment

by:robclarke41
ID: 22794853
Hi kguy,

I've just installed the iPhone configuration utility and it looks like it simply stores pre-set profiles for your users various iPhone account settings.  How does this fix the Exchange 2003 connectivity problem?!
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 7

Expert Comment

by:kguy18
ID: 22801602
Sorry Rob, I must have miss understood your question. Seems like its an Exchange issue with its connections with the iPhone, not that the iPhone did not have the proper settings. Ill look into it further.
0
 
LVL 1

Expert Comment

by:fi8224
ID: 22881799
You ever get a solution to this, because I have a user trying to use the iphone 3g and it has an intermitant connection to the server where by it, like yours, will fail to connect to the exchange 2003 server after many attempts, then all of a sudden it will connect out of the blue and synchronize everythng. I have treo's and blackberries configured and both work just fine. I am not using SSL.
0
 
LVL 1

Accepted Solution

by:
robclarke41 earned 0 total points
ID: 22884128
Hi There,
Unfortunately not, I have also posted a question about this problem on the Apple forums and there are lots of other IT departments experiencing the same problems with the iPhone.  It seems to be a 2.1 firmware problem, although I cant see any kind of recognition or ownership of the problem from Apple?!
0

Featured Post

Fill in the form and get your FREE NFR key NOW!

Veeam® is happy to provide a FREE NFR server license to certified engineers, trainers, and bloggers.  It allows for the non‑production use of Veeam Agent for Microsoft Windows. This license is valid for five workstations and two servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Know the reasons and solutions to move/import EDB to New Exchange Server. Also, find out how to recover an Exchange .edb file and to restore the file back.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

660 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question