Solved

Intermittent Exchange 2003 connectivity with the Iphone 3G (V2.1)

Posted on 2008-10-21
6
402 Views
Last Modified: 2012-05-05
We have been having some strange problems lately with all of our Iphones.  They are temporarily not communicating with our Microsoft Exchange 2003 SP2 server.  The phones just seem to lose their connection to our Exchange server for up to 3 hours and then all of a sudden send all the emails down at once.  Manually syncing or resetting the phone does not cause the synchronisation to occur any faster.  Strangely the Iphone can communicate with other email servers (i.e. pop3 Gmail etc) and has a solid 3G connection - plus all the Windows mobile devices we have maintain their connection to the Exchange server when the Iphone connections drop.  Is this happening to anyone else or does anyone have a solution for this?
0
Comment
Question by:robclarke41
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 7

Expert Comment

by:kguy18
ID: 22781546
When you deployed your iPhones did you use the iPhone configuration utility from apple? We did and then v2.1 of iPhone software came out and we had the same problems. But If you use the latest version of the config utility (v1.0.1) that should fix it.

iPhone Configuration Utility (Download):

http://www.apple.com/support/iphone/enterprise/

Then select your operating system and install.

Follow the instructions here to deploy it (I attached the guide to this post):

http://manuals.info.apple.com/en_US/Enterprise_Deployment_Guide.pdf


Enterprise-Deployment-Guide.pdf
0
 
LVL 1

Author Comment

by:robclarke41
ID: 22794179
Thanks, I'll give this a try and get back to you

Rob
0
 
LVL 1

Author Comment

by:robclarke41
ID: 22794853
Hi kguy,

I've just installed the iPhone configuration utility and it looks like it simply stores pre-set profiles for your users various iPhone account settings.  How does this fix the Exchange 2003 connectivity problem?!
0
Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

 
LVL 7

Expert Comment

by:kguy18
ID: 22801602
Sorry Rob, I must have miss understood your question. Seems like its an Exchange issue with its connections with the iPhone, not that the iPhone did not have the proper settings. Ill look into it further.
0
 
LVL 1

Expert Comment

by:fi8224
ID: 22881799
You ever get a solution to this, because I have a user trying to use the iphone 3g and it has an intermitant connection to the server where by it, like yours, will fail to connect to the exchange 2003 server after many attempts, then all of a sudden it will connect out of the blue and synchronize everythng. I have treo's and blackberries configured and both work just fine. I am not using SSL.
0
 
LVL 1

Accepted Solution

by:
robclarke41 earned 0 total points
ID: 22884128
Hi There,
Unfortunately not, I have also posted a question about this problem on the Apple forums and there are lots of other IT departments experiencing the same problems with the iPhone.  It seems to be a 2.1 firmware problem, although I cant see any kind of recognition or ownership of the problem from Apple?!
0

Featured Post

[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Email is way too noisy, prone to hiding the important stuff, and really becoming unreliable for critical/timely communications. There are better ways to communicate.
A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question