Solved

need to clear the setup password for nx9420 laptop

Posted on 2008-10-21
3
2,494 Views
Last Modified: 2013-11-17
One of our field people decided to add a password to enter the Setup of the BIOS and of course forgot what it is. HP can reset it but it requires a service call. Is there a way I can do it? I for see this happening more than once.
0
Comment
Question by:etherrien
  • 2
3 Comments
 
LVL 87

Accepted Solution

by:
rindi earned 250 total points
Comment Utility
No, you have to get HP to reset it.

I'd use a firmwide password for all laptops, this can help prevent such issues in the future.
0
 

Author Closing Comment

by:etherrien
Comment Utility
Thanks - would like to figure out how HP resets it, think it's lame HP makes you call them.
0
 
LVL 87

Expert Comment

by:rindi
Comment Utility
The modern Laptops of today use a security chip to secure BIOS level Passwords. That makes them really difficult for thiefs to use them, and if most users set their passwords, it should reduce the likeliness of laptops getting stolen. Some manufacturers have a master password that is different for each laptop, with which they can remove the user set passwords, others will change the mainboard.

You'll always have to give the manufacturer proof of ownership (invoice etc).
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

I am not new to IT, I have been working in the field since 1985.  But recently I came up against something that stumped even me (it doesn't happen as often as I would like).  I was running a screencasting session from the laptop to my TV via ChromeC…
Computer running slow? Taking forever to open a folder, documents, or any programs that you didn't have an issue with before? Here are a few steps to help speed it up. The programs mentioned below ALL have free versions, you can buy them if you w…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now