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web server smtp service not picking up text files

Posted on 2008-10-21
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Last Modified: 2008-11-24
We have change Mail Servers recently (upgraded hardware). We have an alert service which uses a user mailbox profile on our web server (different server), the web stuff drops pre formed messages into the smtp pickup folder. For some reason the new server is not picking up these files?

I was not around when this service was installed on the original Mail server and wondered if anyone had any ideas on what and where to check to get this working?

 
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Question by:BerryGardens
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8 Comments
 
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Expert Comment

by:jar3817
ID: 22766879
Out of the box, an smtp server is not going to pick up some pre-formed text files and send them as email. There must have been some additional software on this original server to enable that functionality. Typically for one server to send an email it'll connect directly to the smtp service and send it directly.
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Author Comment

by:BerryGardens
ID: 22766976
I agree - could it be something to do with mapimail?
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LVL 26

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by:jar3817
ID: 22767017
It could. I did a search for mapimail and found this:

http://www.mkssoftware.com/docs/man1/mapimail.1.asp

It looks like it takes a file arg and uses that for the body of the email, maybe the old hardware had a scheduled job to send these text file emails with mapimail.

Do you still have the old hardware, is it something you can power on and look around on?
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Author Comment

by:BerryGardens
ID: 22767022
My understanding is the smtp service uses smtp on the web server should forward the mail to the main mail server. If it cannot reach it it queues up the files in the queue folder and eventually moves then to the bad folder if they cannot be delivered.
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Author Comment

by:BerryGardens
ID: 22767033
yeah its still powered on and running exchange - just to deliver these alerts which is a waste but good for testing.
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LVL 26

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by:jar3817
ID: 22768901
if the webserver can't connect to the exchange server, make sure exchange has a connection or relay exception for the IP of the webserver.
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Author Comment

by:BerryGardens
ID: 22790109
I have compared the current server with the old and everything is like for like. I wonder if its hardcoded anywhere on the web server? I've checked relaying settings and added the IP 192.*.*.0 which inclused the server address. I ammended the mx record making sure they are all pointing at one another but no change. the mails just keep building up in the queue folder in c:\inetpub\queue it only works when I change the mx record to the old mail server and restart services on the web server.

I have devised a test email that I can drop into the pickup folder and you see the mail disappear but just sits in the queue folder! it makes no sense can any one suggest anything else?
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Accepted Solution

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BerryGardens earned 0 total points
ID: 23001922
This was resolved by checking the host file and adding the entry for the the new mail server. Also added a smart host to the SMTP service in IIS - rebooted and all working.
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