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Faxes to Desktop

Posted on 2008-10-21
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We have a windows environment with an Exchange 2003 server and Outlook on our desktops. Are there any solutions that can take incoming faxes received on a single line and then deliver to the appropriate mailbox? We have about 6-8 users that we'd like to have this.
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Question by:comtekso
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David Lee earned 500 total points
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Hi, comtekso.

Yes, at least to some limited extent.  The difficult part of routing a faxes that come in on a single number is having a way to determine who to route a given fax to.  There are typically two ways to do that in a small office environment.  One is OCR, the other is DTMF codes.  OCR tries to convert the fax to readable text and then search through it for key words/phrases and route based on what it finds.  DTMF requires the sender to dial an additional set of digits to route the fax.  The same process as dialing an extension to get a particular employee.  I believe that WinFax had the ability to route to Outlook, but I don't know if it's being sold anymore.  Windows SBS (small business server) has the ability too I believe.  You might also be able to grow your own solution if you can develop a rule for how to route a received fax.  It'd be simple to write a script that monitored the fax receive directory and moved an item into Outlook.  The difficult part is figuring out who it goes to.
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