Could Virus Cleaning cause Windows Activation
Posted on 2008-10-21
Has anyone had a computer ask for Windows Activation after cleaning viruses and malware? I was working on an infected computer and cleaned it up and now it wants me to activate Windows. The user says she's been using it for about a year now since the harddrive crashed and Windows had to be reloaded. I don't see how the viruses could have caused this issue, but I also don't see how the user has been using the computer for a year without activating Windows.
I've been on the phone 4 times to Microsoft and they still can't get it activated. They told me to call Microsoft customer support and get a completely new product key (they've already given me 3) and if that didn't work I have to re-install Windows.
Is there an easier way to fix the activation problem?