Solved

preview pane slow to show e-mail contents with attachments

Posted on 2008-10-21
4
870 Views
Last Modified: 2012-06-21
we are using Outlook 2007 with an exchange server and the setup is cached mode. Our company does not utilize a local area network so this is over HTTPS. One of my users is stating that he notices a delay (within the preview pane) of about 30 seconds when he tries to switch between e-mails that have an attachment. This is a new issue for this person. What should I try first?
0
Comment
Question by:nicholasjwolf
  • 3
4 Comments
 
LVL 11

Expert Comment

by:Bertling
ID: 22769105
yes this is the way it is if you are using a slow connection. even with a medium to fast connection there will be a delay downloading the mail.
i can only recomend to download just the headders, then the user can say if they want to download the rest.
unfortunatly this is by design and cannot do much about it.
are they using dial up or a slow line?
0
 

Author Comment

by:nicholasjwolf
ID: 22816388
Bertling: The user is not using dialup, no. I emailed your suggestion for him to try the headers only option. Un(fortunately?) the user wasn't having any problems at the time I sent the suggestions via email.
0
 
LVL 11

Accepted Solution

by:
Bertling earned 500 total points
ID: 22820098
ok are you sure that someone at that time was not downlading something or the local ISP having issues?
0
 
LVL 11

Assisted Solution

by:Bertling
Bertling earned 500 total points
ID: 22820108
i can tell you we get this in out organisation. in countries with offices with unstable connection like brazil and cairo suffer with this and the only solution really is to ask them to get a faster line. but in countries like this isnt that easy.
0

Featured Post

Integrate social media with email signatures

Is your company active on social media? Do you also use email signatures? Including social media icons in your email signature is a great way to get fans for free. Let all your email users know you’re on social media quickly and easily, in a single click.

Join & Write a Comment

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now