We have a user that works remotely. He connects to our LAN using Cisco VPN Client. He accesses the shares on the Windows 2003 domain by mapping drives.
He called me to say that his account has been locked out. I unlocked his account however he receives the following error ' The specified username is invalid' each time he attempts to map a drive.
His laptop was joined to our domain when it was issued to him a few months ago.
How can I help him connect to the domain shares that he needs to.