Specified Username is Invalid

Hello,
We have a user that works remotely. He connects to our LAN using Cisco VPN Client. He accesses the shares on the Windows 2003 domain by mapping drives.

He called me to say that his account has been locked out. I unlocked his account however he receives the following error ' The specified username is invalid' each time he attempts to map a drive.

His laptop was joined to our domain when it was issued to him a few months ago.
How can I help him connect to the domain shares that he needs to.

Thanks
djwernarsAsked:
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djwernarsConnect With a Mentor Author Commented:
This problem was resolved .Due to a corrupted DHCP on our PIX firewall, the user was not being assigned an IP on our LAN after he VPN'ed in. I stripped the DHCP out of the PIX, recreated it and it was up and running in less than 10 minutes. Since this was resolved as a result of another quiestion I asked I would like to award these points to the expert who helped with that question. HOw do I do that?
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powercramCommented:
When mapping shares make sure he is using either domain\user or user@domain for the username.
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djwernarsAuthor Commented:
Neither one of those options have resulted in him accessing the shares. I have checked to see if his user account still exists, it still does. His machine account also still exists.
I even got him to reboot his machine and try everything again - still no luck accessing shares.

Ordinarily I would remove the computer from the domain and then rejoin it when nothing has work, but this situation is dodgy in that we use a Cisco VPN client and I don't know if unjoining and rejoining the domain over VPN will bollocks things up any more.
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