Solved

Single user does not receive emails from a particular domain, other users ok

Posted on 2008-10-21
7
269 Views
Last Modified: 2012-05-05
Hello,

We have 1 user who does not receive emails from another domain. Other users including myself are ok. The e-mails sent to this user do not show up in his junk mail nor does the sender receive any error messages.

Any ideas?

Thanks,
0
Comment
Question by:damehta
  • 3
  • 3
7 Comments
 
LVL 2

Expert Comment

by:Shecky919
ID: 22770798
I assume you checked what rules the user has set up. Maybe a rule that is autodeleteing from that domain exists?
0
 
LVL 32

Expert Comment

by:gupnit
ID: 22770911
Hi,
Please send an external mail (to yahoo/hotmail/anything)from that ID using OWA. Confirm that the mail that you see if correct for the user on the mail that is received in Hotmail/Yahoo.
Now reply to that mail and tell me what happens
Thanks
Nitin
0
 

Author Comment

by:damehta
ID: 22770970
Yes, checked the auto-delete rules. Look ok

Tested sending to gmail and confirmed correct for user. User doesnt seem to have problems with any other known domains.

Thanks,
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 32

Expert Comment

by:gupnit
ID: 22771127
Hi,
  • Please check for Message Tracking to see whether the mail is entering Exchange for the user at all from that domain.
  • Also please confirm if you have any smart host that is blocking mails\
Thanks
 Nitin
 
0
 

Author Comment

by:damehta
ID: 22771304
Hi,

I had one of the users from the other domain send an email to the user in question and myself. Message tracking shows the message only when i select myself as recipient, does not show under the problem user.

No additional smart hosts for blocking emails.

Thanks,
0
 
LVL 32

Accepted Solution

by:
gupnit earned 250 total points
ID: 22771348
Hi,
In that case please ask the other domain to check at their end if their Antispam product or sth else is blocking the mail sliently. They need to track it, I would trust my setup since the user is getting mails all right from other places.
Also you can confirm that you got it, but mesage tracking shows that mail didnt enter for the user. Also when u got the mail, what did it show in TO:, did that ID show....then make sure to talk to that Domain messaging Admin
Trust yourself !!!
Cheers
Nitin
0
 

Author Closing Comment

by:damehta
ID: 31508476
Thanks for your help!

Regards,
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

838 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question