Solved

Single user does not receive emails from a particular domain, other users ok

Posted on 2008-10-21
7
277 Views
Last Modified: 2012-05-05
Hello,

We have 1 user who does not receive emails from another domain. Other users including myself are ok. The e-mails sent to this user do not show up in his junk mail nor does the sender receive any error messages.

Any ideas?

Thanks,
0
Comment
Question by:damehta
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 2

Expert Comment

by:Shecky919
ID: 22770798
I assume you checked what rules the user has set up. Maybe a rule that is autodeleteing from that domain exists?
0
 
LVL 32

Expert Comment

by:gupnit
ID: 22770911
Hi,
Please send an external mail (to yahoo/hotmail/anything)from that ID using OWA. Confirm that the mail that you see if correct for the user on the mail that is received in Hotmail/Yahoo.
Now reply to that mail and tell me what happens
Thanks
Nitin
0
 

Author Comment

by:damehta
ID: 22770970
Yes, checked the auto-delete rules. Look ok

Tested sending to gmail and confirmed correct for user. User doesnt seem to have problems with any other known domains.

Thanks,
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 32

Expert Comment

by:gupnit
ID: 22771127
Hi,
  • Please check for Message Tracking to see whether the mail is entering Exchange for the user at all from that domain.
  • Also please confirm if you have any smart host that is blocking mails\
Thanks
 Nitin
 
0
 

Author Comment

by:damehta
ID: 22771304
Hi,

I had one of the users from the other domain send an email to the user in question and myself. Message tracking shows the message only when i select myself as recipient, does not show under the problem user.

No additional smart hosts for blocking emails.

Thanks,
0
 
LVL 32

Accepted Solution

by:
gupnit earned 250 total points
ID: 22771348
Hi,
In that case please ask the other domain to check at their end if their Antispam product or sth else is blocking the mail sliently. They need to track it, I would trust my setup since the user is getting mails all right from other places.
Also you can confirm that you got it, but mesage tracking shows that mail didnt enter for the user. Also when u got the mail, what did it show in TO:, did that ID show....then make sure to talk to that Domain messaging Admin
Trust yourself !!!
Cheers
Nitin
0
 

Author Closing Comment

by:damehta
ID: 31508476
Thanks for your help!

Regards,
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question