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error code  0x85010014 configuring Activesyn with mobile phone

Posted on 2008-10-21
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Last Modified: 2012-05-05
Hi,
We have exchange 2003 sp2 . I tried to configure my phone device(BlackjackII) with activesync and I received this error "Activesync encountered a problem on the server support code: 0x85010014 when I tried to syncronize. Also the event viewer on the MSX server show the event id:3031. The OWA link https://owa.xxx.org/oma is working ok. I found this MS article ID: 817379  it sugges to recreate a new exchange virtual directory. Do you have seen this error before and that article fixed the problem? Do you have other suggestion?

Thanks in advance.
 Liliana

Event ID  error
Event Type:      Error
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3031
Date:            10/21/2008
Time:            1:34:33 PM
User:            CGIAR\lbravo
Computer:      NOCCGIARX3
Description:
The mailbox server [noccgiarx3.nochub.cgiarad.org] does not allow "Negotiate" authentication to its [exchange] virtual directory. Exchange ActiveSync can only access the server using this authentication scheme.  For information about how to configure Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, "Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=817379).   For information about how to properly configure IIS to support Kerberos and NTLM authentication, see Microsoft Knowledge Base article 215383, "How To Configure IIS to Support Both Kerberos and NTLM Authentication" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=215383).   This issue may occur after installing Windows SharePoint Services on a server running Exchange Server 2003. For information about how to properly configure a server to run both Windows SharePoint Services and Exchange Server 2003, see Microsoft Knowledge Base article 823265, "You receive a "Page not found" error message when you use Outlook Web Access (OWA) to browse the Exchange Server 2003 client after you install Windows SharePoint Services" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=823265).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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Question by:CGNET-TE
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zejoka earned 750 total points
ID: 22772000
I suspect this is forms based authentication causing your problem, but the below links to the 4 most common reasons for this error.

http://www.amset.info/exchange/mobile-85010014.asp
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by:CGNET-TE
ID: 22826347
Thanks so much :)
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