Solved

Compatibility issues with Scansoft, PDF Converter Pro 3.0

Posted on 2008-10-21
3
452 Views
Last Modified: 2012-05-05
We have an employee who can no longer open PDF's with this program.  We use Adobe Reader 7.07 to view PDF's and Scansoft to both view/ edit them.  When attempting to use the "View Only" in GroupWise 7.0 many PDF's are opening blank.  I have saved the attachments to the desktop and find that this is also unsuccessful.

When the employee uses Adobe 7.0.7 Reader they are displaying normally.
Does anyone know if this version (being 3yrs old) is incompatible with newer PDF files?
Thank you
0
Comment
Question by:mrseanp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 500 total points
ID: 22775768
It is possible that it's incompatible. What PDF level does it support (e.g. 1.5, 1.6, 1,7)? There were a few changes in the PDF spec over the last few years that could cause problems. Can you still open and process old PDF files?
0
 

Accepted Solution

by:
mrseanp earned 0 total points
ID: 22778434
Hello Khkremer,
According to Nuance, This ver. 3.0 can open PDF files from versions 1.0 to 1.6 for viewing, editing, annotation and re-assembly. It can create PDF files from versions 1.3 to 1.5.

I have no idea what versions our outside vendors are using, but since we work with the Gov't and oil compnanies t's probably the latest & greatest.

It seems random that she can still edit the PDF's and not use "view only".  I will investigate buying her
ver. 5.0 of PDF Converter Pro
0
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 22778522
You can  find out what PDF version a certain file uses by opening it e.g. in Adobe Reader and bringing up the document properties. If this only happens with PDF-1.7 files, you know that PDF Converter inability to process these files is to blame, if it also happens with older files, then there is something else wrong with the software.

If I remember correctly (but this is from the pre-Nuance days) there is an eval version of PDF Converter available. You could download and install that and see if it fixes the problem.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article focuses on how to remove password security from multiple PDF files by Adobe Acrobat program. Sometimes it is essential to access the stored data items and to print, edit as well as copy content from Portable Document Format files in abs…
*Adobe Acrobat 9 was used for this article.  Particular steps may vary depending on software versions. Adobe Acrobat has many, many variables that my be utilized to customize your forms for clarity and ease of use. The Form Editing Tool will be y…
In this video, we show how to convert an image-only PDF file into a PDF Searchable Image file, that is, a file with both the image (typically from scanning) and text, which is created in an automated fashion with Optical Character Recognition (OCR) …
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question