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Compatibility issues with Scansoft, PDF Converter Pro 3.0

Posted on 2008-10-21
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Last Modified: 2012-05-05
We have an employee who can no longer open PDF's with this program.  We use Adobe Reader 7.07 to view PDF's and Scansoft to both view/ edit them.  When attempting to use the "View Only" in GroupWise 7.0 many PDF's are opening blank.  I have saved the attachments to the desktop and find that this is also unsuccessful.

When the employee uses Adobe 7.0.7 Reader they are displaying normally.
Does anyone know if this version (being 3yrs old) is incompatible with newer PDF files?
Thank you
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Question by:mrseanp
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by:Karl Heinz Kremer
Karl Heinz Kremer earned 500 total points
ID: 22775768
It is possible that it's incompatible. What PDF level does it support (e.g. 1.5, 1.6, 1,7)? There were a few changes in the PDF spec over the last few years that could cause problems. Can you still open and process old PDF files?
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mrseanp earned 0 total points
ID: 22778434
Hello Khkremer,
According to Nuance, This ver. 3.0 can open PDF files from versions 1.0 to 1.6 for viewing, editing, annotation and re-assembly. It can create PDF files from versions 1.3 to 1.5.

I have no idea what versions our outside vendors are using, but since we work with the Gov't and oil compnanies t's probably the latest & greatest.

It seems random that she can still edit the PDF's and not use "view only".  I will investigate buying her
ver. 5.0 of PDF Converter Pro
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Expert Comment

by:Karl Heinz Kremer
ID: 22778522
You can  find out what PDF version a certain file uses by opening it e.g. in Adobe Reader and bringing up the document properties. If this only happens with PDF-1.7 files, you know that PDF Converter inability to process these files is to blame, if it also happens with older files, then there is something else wrong with the software.

If I remember correctly (but this is from the pre-Nuance days) there is an eval version of PDF Converter available. You could download and install that and see if it fixes the problem.
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