Solved

Compatibility issues with Scansoft, PDF Converter Pro 3.0

Posted on 2008-10-21
3
438 Views
Last Modified: 2012-05-05
We have an employee who can no longer open PDF's with this program.  We use Adobe Reader 7.07 to view PDF's and Scansoft to both view/ edit them.  When attempting to use the "View Only" in GroupWise 7.0 many PDF's are opening blank.  I have saved the attachments to the desktop and find that this is also unsuccessful.

When the employee uses Adobe 7.0.7 Reader they are displaying normally.
Does anyone know if this version (being 3yrs old) is incompatible with newer PDF files?
Thank you
0
Comment
Question by:mrseanp
  • 2
3 Comments
 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 500 total points
ID: 22775768
It is possible that it's incompatible. What PDF level does it support (e.g. 1.5, 1.6, 1,7)? There were a few changes in the PDF spec over the last few years that could cause problems. Can you still open and process old PDF files?
0
 

Accepted Solution

by:
mrseanp earned 0 total points
ID: 22778434
Hello Khkremer,
According to Nuance, This ver. 3.0 can open PDF files from versions 1.0 to 1.6 for viewing, editing, annotation and re-assembly. It can create PDF files from versions 1.3 to 1.5.

I have no idea what versions our outside vendors are using, but since we work with the Gov't and oil compnanies t's probably the latest & greatest.

It seems random that she can still edit the PDF's and not use "view only".  I will investigate buying her
ver. 5.0 of PDF Converter Pro
0
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 22778522
You can  find out what PDF version a certain file uses by opening it e.g. in Adobe Reader and bringing up the document properties. If this only happens with PDF-1.7 files, you know that PDF Converter inability to process these files is to blame, if it also happens with older files, then there is something else wrong with the software.

If I remember correctly (but this is from the pre-Nuance days) there is an eval version of PDF Converter available. You could download and install that and see if it fixes the problem.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

The ability to edit PDF documents can be useful, however it may not be a straight forward process. Many non-technical people don't realise that a PDF document is basically an image rather than a text file, even if it contains nothing but text. If…
PaperPort is a popular document imaging/management product from Nuance Communications (http://www.nuance.com/). It is in widespread use by both individuals (http://www.nuance.com/for-individuals/by-product/paperport/index.htm) and businesses (http:/…
In this second video of the Xpdf series, we discuss and demonstrate the PDFimages utility, which, in a single command, is able to extract all the images from a PDF file and save each one in a separate image file (PBM, PPM, or JPG). Download and inst…
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now