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Acer winphlash Bios update failure

Posted on 2008-10-21
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Last Modified: 2013-11-17
Hi, I recently used Acers Bios update utility and since updating the Bios the Laptop wont boot at all, I have been reading about Pheonix Crisis recovery tool but im getting in a bit of a muddle as I cant seem to find the original Bios file or find the correct key combinations to boot from USB floppy, I really need some help as for 2days now Ive been pulling my hair out.

Please help me, thanks.
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Question by:dazzer95
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10 Comments
 
LVL 93

Expert Comment

by:nobus
ID: 22775429
i think your best solution is contacting ACER with this problem :  
http://support.acer-euro.com/faqs/search.html?Query=bios+
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Author Comment

by:dazzer95
ID: 22775862
I did and the Hardware dept said it was a software issue and that the software dept would know the answer, I phoned software and they didnt have a clue, and yet I would of thought it was a hardware problem as its a firmware update.

Thanks anyhoo
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LVL 93

Expert Comment

by:nobus
ID: 22776966
how can it be a soft problem, if the laptop does not boot? from your post i think that somehow the flashing of the bios was bad (bad file?), rendering the laptop a dead weight.
some laptops have some ways to reset them,, or the bios.  anything on it in your manual ?
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Author Comment

by:dazzer95
ID: 22777650
Nothing in the manual, and I know its a hardware problem but Acer said they wont support a Bios flash as its software, I told them to remove the Bios flash from there site as its rubbish, mind you so is their support, Im still looking at Phoenix crisis disc.
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LVL 93

Expert Comment

by:nobus
ID: 22778587
check these then :  
http://bioschips.nlan.org/            bad bios chip
http://www.recoverybios.com/      replace bios
http://www.badflash.com/               "          "
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LVL 31

Expert Comment

by:rid
ID: 22778622
How far DO you get when powering up the system? Do you get any sort of screen info at all?

Possibly a CMOS reset can be helpful, but I doubt it.

This issue is software-related insofar as the flash utility is a program, that runs under windows (big mistake in my book, but that's how it is). I suppose Acer claims that users do BIOS updates at their own risk (perhaps not saying it outright), and in the practical case, they can't help you anyway. If you can't boot, you can't do anything, (unless a CMOS reset helps) and I guess you'll have to take the unit to someone who can take the BIOS chip out and re-program it. BIOS updates are inherently dangerous.
/RID
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Author Comment

by:dazzer95
ID: 22779697
All I get is the power button lit and thats about it I have been reading this thread http://www.wimsbios.com/phpBB2/topic8541.html and even posted but no answers, basically Acer have washed their hands of any kind of reasoning and support, Could removing the Cmos help?, then ofcourse I would need a service manual of sorts (tutorial) Im not a novice at PC,s but a manual would be advantageous.

I will also try the links posted earlier.

Thanks
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LVL 93

Expert Comment

by:nobus
ID: 22783522
i fyou wan replace the cmos chip, then it's working again.
that is what they do at the links i gave
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LVL 93

Expert Comment

by:nobus
ID: 22783525
should read :  if you can replace the cmos chip
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Accepted Solution

by:
dazzer95 earned 0 total points
ID: 22830182
I just found the original Bios file by taking the backup file from the laptops HDD via a sata enclosure then put that Bios file on the Crisis floppy and booted using Fn+Esc and my laptop is back to life.
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