?
Solved

Blackberry Not Sync Old emails or emails in folders

Posted on 2008-10-21
4
Medium Priority
?
8,274 Views
Last Modified: 2012-05-05
I am only getting new messages in the inbox messages with rules  or messages prior to my blackberry activation are not showing

i have done a reconcile now but no old messages show

Running Bes server with Exchange 2007

Thanks
James

0
Comment
Question by:qssupport
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 11

Accepted Solution

by:
ALogvin earned 2000 total points
ID: 22773377
Most old messages are not synced over to the BES on activation. On the BES server an admin can turn how many are synced, however the most it can do is 2 weeks old.

Also, it only "Prepopulates" (thats the offical RIM term) if you switched your PIN or if it your first activation on that server.
0
 

Author Comment

by:qssupport
ID: 22773389
Do you happen to know where this option is on the BES set to set the period, for syncing old emails?
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22776916
On your BES, open the BlackBerry Manager, click on your Server, click on Server Configuration, then Edit Properties. It is under the Messaging section, under a header "Message Prepopulation".

I always set "Send Headers Only" to false, and kick up to 14 days / 750 items (which is max).
0
 

Expert Comment

by:marthaaviles
ID: 28396785
I came across this issue and was able to get the older messages synced onto the Blackberry by deleting the acocunt from the Blackberry Manager along with the associated information.  This cleared the PIN and was able to sync all messages.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For those of you who are frightened by terms like SQL Server and think that C or C++ is an average or slightly above average grade on your homework, never fear. You've come to the right article. If you're like me, you look at the Experts on EE and f…
It still surprises me how many businesses have many of their staff constantly away from the office needing reliable Internet, and without realising it, the answers been in their pocket the whole time! I’m talking, of course, about the phenomenon …
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question