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Blackberry Not Sync Old emails or emails in folders

Posted on 2008-10-21
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Last Modified: 2012-05-05
I am only getting new messages in the inbox messages with rules  or messages prior to my blackberry activation are not showing

i have done a reconcile now but no old messages show

Running Bes server with Exchange 2007

Thanks
James

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Question by:qssupport
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ALogvin earned 500 total points
ID: 22773377
Most old messages are not synced over to the BES on activation. On the BES server an admin can turn how many are synced, however the most it can do is 2 weeks old.

Also, it only "Prepopulates" (thats the offical RIM term) if you switched your PIN or if it your first activation on that server.
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by:qssupport
ID: 22773389
Do you happen to know where this option is on the BES set to set the period, for syncing old emails?
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LVL 11

Expert Comment

by:ALogvin
ID: 22776916
On your BES, open the BlackBerry Manager, click on your Server, click on Server Configuration, then Edit Properties. It is under the Messaging section, under a header "Message Prepopulation".

I always set "Send Headers Only" to false, and kick up to 14 days / 750 items (which is max).
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Expert Comment

by:marthaaviles
ID: 28396785
I came across this issue and was able to get the older messages synced onto the Blackberry by deleting the acocunt from the Blackberry Manager along with the associated information.  This cleared the PIN and was able to sync all messages.
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