We help IT Professionals succeed at work.
Get Started

A file with the same name already exists in this location.  Click Replace to overwrite the existing file(s), or click Change Destination to specify a different download destination.

2,640 Views
Last Modified: 2011-02-16
A friend of mine working in a different country is getting the following error from Adobe 7 Update Manager:

A file with the same name already exists in this location.  Click Replace to overwrite the existing file(s), or click Change Destination to specify a different download destination.   Only provides Replace or Change Destination option, which neither works as it pops up again everytime she starts her computer.

Her IT department hasn't been able to fix this issue for more than half a year now and she send me an email with the screen shot to see if I can help her fix the problem.

She's on a WinXP workstation and probably won't have administrative rights to install software.  Instead of installing tools to disable it, are there a easier way to turn off this issue?

I have advised her to open Adobe Reader 7,  click help and click on check for updates...  Normally on Adobe Reader 8, if there are updates, it provides you the option of Preferences, Show Details and under File Location - to browse a different location for the new updates.  However, when she clicks on check for updates, it just disappears as if there are no updates available.  

I went through the preferences on Adobe Reader 8, but doesn't provide you the Update options as specified above.  

Does anyone know a way to fix this issue for a user that doesn't have much technical background?

Thanks Heaps in Advance,

Ezskol
Comment
Watch Question
Commented:
This problem has been solved!
Unlock 1 Answer and 6 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE