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A file with the same name already exists in this location.  Click Replace to overwrite the existing file(s), or click Change Destination to specify a different download destination.

Posted on 2008-10-21
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Last Modified: 2011-02-16
A friend of mine working in a different country is getting the following error from Adobe 7 Update Manager:

A file with the same name already exists in this location.  Click Replace to overwrite the existing file(s), or click Change Destination to specify a different download destination.   Only provides Replace or Change Destination option, which neither works as it pops up again everytime she starts her computer.

Her IT department hasn't been able to fix this issue for more than half a year now and she send me an email with the screen shot to see if I can help her fix the problem.

She's on a WinXP workstation and probably won't have administrative rights to install software.  Instead of installing tools to disable it, are there a easier way to turn off this issue?

I have advised her to open Adobe Reader 7,  click help and click on check for updates...  Normally on Adobe Reader 8, if there are updates, it provides you the option of Preferences, Show Details and under File Location - to browse a different location for the new updates.  However, when she clicks on check for updates, it just disappears as if there are no updates available.  

I went through the preferences on Adobe Reader 8, but doesn't provide you the Update options as specified above.  

Does anyone know a way to fix this issue for a user that doesn't have much technical background?

Thanks Heaps in Advance,

Ezskol
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Question by:ezskol
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6 Comments
 
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Author Comment

by:ezskol
ID: 22774017
Anyone willing to tackle this issue?  

Thanks
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LVL 31

Expert Comment

by:captain
ID: 22778965
Hi ezskol

Quick answer is probably 'No'. Not as in no to tackling the issue but without having Admin rights there is little that you can do to stop it.

What version of 7 is she on? Maybe it makes sense to disable the Update Manager, but again this needs to be done from Administrator login

forward the following link to the user and her admin team, maybe they can troubleshoot from here:
http://www.adobe.com/go/6f613aa

hth
capt.
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LVL 6

Author Comment

by:ezskol
ID: 22818693
Thanks Capt for responding.

Was hoping we can disable it instead of asking IT for assistance though.
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Expert Comment

by:captain
ID: 22820475
Hi

unfortunately any changes need to be done by an admin  :o(

capt.
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Accepted Solution

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ezskol earned 0 total points
ID: 22936387
Going to close this question as I would hope there would be an alternative solution to the issue without the reliance to admin account. =(
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Expert Comment

by:mnsalih
ID: 34911558
Link to the solution is broken
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