Solved

Outlook 'To' button gives error message

Posted on 2008-10-21
8
153 Views
Last Modified: 2012-05-05
Hello,

I've restored my Outlook 2003 backup using the Genie Backup Pro software, and everything was fine, except that whenever i hit 'To' button (to choose my email recipient - i get an error message. If i go to 'Contacts', all of them are there, it's just that i can't access them by using 'To' button.

Please help.
Thank You!
0
Comment
Question by:Kaptain1
8 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 22773799
Hello Kaptain1,

Enable Contacts Database As An Email Address Book in Outlook 2003.  You may need to delete the old address book first.
http://domino.lancs.ac.uk/pub/usghelpdesk.nsf/9fb9e62b73055de48025680100698378/c8dbe9bb81766cf080256e5800438856?OpenDocument

For Outlook 2007, here is how to enable Contacts as Address Book
http://office.microsoft.com/en-us/outlook/HA102194281033.aspx

Hope this helps!
war1
0
 
LVL 7

Expert Comment

by:ManicD
ID: 22774160
What is the error message?
0
 
LVL 13

Expert Comment

by:ashwynr
ID: 22775487
Hallo!

If you provide us with the correct error message then we would be able to provide you with a certain fix.
However, you could try the following:

* Upgrade your Outlook Service Pack to SP3
* If you restored your PST file from the backup then make sure that your PST file is converted to Outlook 2003 Format (This is in case if you has taken a backup from Outlook 2000 PST or earlier one and now using it with 2003)
*Also try to scan your pst using the SCANPST tool.

Let us know if this does not help.

- #wyn
0
 
LVL 1

Author Comment

by:Kaptain1
ID: 22779193
0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 
LVL 1

Author Comment

by:Kaptain1
ID: 22779242
Error that i'm getting:

"The address list could not be displayed. The contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Office Outlook Help."

Thanks
0
 
LVL 97

Expert Comment

by:war1
ID: 22780096
Kaptain1, did you try the solution that I posted in my first comment?
0
 
LVL 1

Author Comment

by:Kaptain1
ID: 22809051
Thanks war1 and everybody else who contributed to this problem that i had. The problem with Outlook address book was bothering me for months, but now it's crystal clear.

Thank you!
0
 
LVL 97

Expert Comment

by:war1
ID: 22809118
Glad to help, Kaptain1 !
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Outlook Connectivity test 9 84
Outlook Disconnected 5 31
Outlook pst total item message count 2 21
TSQL DateADD update Question 4 27
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now