sp0tta
asked on
Removed Spyware - no only have local connectivity, no internet
Hi
I have an infected machine here, I have removed what I believe to be all the spyware using a combination of removers alongside hijackthis. it was working fine on my home network so I took it back round to my friends house, but we could not get it online. (BT USB Voyager modem)
I have brought it back to me and now I cannot get it online on my home network
I have tried assigning the correct settings and using auto, it gets the correct info from my router, but it will not go online.
I can ping my local machines but no internet addresses. I have also checked the hosts file.
What can I try next?
thanks, Spotta
I have an infected machine here, I have removed what I believe to be all the spyware using a combination of removers alongside hijackthis. it was working fine on my home network so I took it back round to my friends house, but we could not get it online. (BT USB Voyager modem)
I have brought it back to me and now I cannot get it online on my home network
I have tried assigning the correct settings and using auto, it gets the correct info from my router, but it will not go online.
I can ping my local machines but no internet addresses. I have also checked the hosts file.
What can I try next?
thanks, Spotta
ASKER
Hi
I forgot to mention that I have already run Winsock Fix on it with no luck. I'm at a loss at the moment.
Spotta
I forgot to mention that I have already run Winsock Fix on it with no luck. I'm at a loss at the moment.
Spotta
Any of these may or may not help you:
Post the HiJackThis log.
Uninstall the NIC from Device Manager and reinstall.
Assign Static IP Address.
Make sure that Malware Bytes and Spybot were 2 of the Removers that you are using.
Download CCCleaner and run the Cleaner Tool as well as the Registry Cleaner.
Unplug the modem for 10 minutes, then bring the PC and modem up at the same time and try DHCP Settings again.
Post the HiJackThis log.
Uninstall the NIC from Device Manager and reinstall.
Assign Static IP Address.
Make sure that Malware Bytes and Spybot were 2 of the Removers that you are using.
Download CCCleaner and run the Cleaner Tool as well as the Registry Cleaner.
Unplug the modem for 10 minutes, then bring the PC and modem up at the same time and try DHCP Settings again.
ASKER
Hi
I used both Malware Bytes and Spybot, as well as Superantispywrae and A Squared. I then run an online scan from Symantec and trend micro.
I assigned a static ip but that made no differnce either, I hadn't run ccleaner, but I have now again with no difference.
Here is the hijack This log.
Thanks, Spotta
Logfile of HijackThis v1.99.1
Scan saved at 15:14:51, on 22/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Running processes:
C:\WINDOWS\System32\smss.e xe
C:\WINDOWS\system32\winlog on.exe
C:\WINDOWS\system32\servic es.exe
C:\WINDOWS\system32\lsass. exe
C:\WINDOWS\system32\svchos t.exe
C:\WINDOWS\System32\svchos t.exe
C:\WINDOWS\system32\spools v.exe
C:\WINDOWS\Explorer.EXE
C:\Apps\Powercinema\PCMSer vice.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpm gr.exe
C:\Program Files\Java\jre1.6.0_07\bin \jusched.e xe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\BT Voyager 105 ADSL Modem\BT Broadband.exe
C:\PROGRA~1\AVG\AVG8\avgtr ay.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon .exe
C:\Program Files\Google\GoogleToolbar Notifier\G oogleToolb arNotifier .exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\BT Broadband Basic Help\bin\mpbtn.exe
C:\PROGRAM FILES\A-SQUARED FREE\a2service.exe
C:\PROGRA~1\COMMON~1\AOL\A CS\AOLacsd .exe
C:\PROGRA~1\AVG\AVG8\avgwd svc.exe
C:\WINDOWS\system32\slserv .exe
C:\WINDOWS\System32\svchos t.exe
C:\PROGRA~1\AVG\AVG8\avgrs x.exe
C:\PROGRA~1\AVG\AVG8\avgem c.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\BT Broadband Basic Help\bin\MotiveBrowser.exe
C:\PROGRA~1\Motive\ASSTCO~ 1\MOTIVE~1 .EXE
C:\Program Files\BT Broadband Basic Help\bin\mad.exe
E:\PortableApps\PortableAp psMenu\Por tableAppsM enu.exe
E:\PortableApps\Hijack This\HijackThis.exe
R1 - HKCU\Software\Microsoft\In ternet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\In ternet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\In ternet Explorer\Main,Default_Page _URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\In ternet Explorer\Main,Default_Sear ch_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\In ternet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\In ternet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\In ternet Explorer\Search,SearchAssi stant =
R0 - HKLM\Software\Microsoft\In ternet Explorer\Search,CustomizeS earch =
R1 - HKCU\Software\Microsoft\Wi ndows\Curr entVersion \Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4 E65E497C8C 0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-2 06D7942484 F} - C:\PROGRA~1\SPYBOT~1\SDHel per.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D 4DAF1D92D4 3} - C:\Program Files\Java\jre1.6.0_07\bin \ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5 164760863C 6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-C F10577473F 7} - c:\program files\google\googletoolbar 3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-C E66B5AD205 D} - C:\Program Files\Google\GoogleToolbar Notifier\3 .1.807.174 6\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-0 09027A5CD4 F} - c:\program files\google\googletoolbar 3.dll
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMSe rvice.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpm gr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin \jusched.e xe"
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe " -atboottime
O4 - HKLM\..\Run: [BBDial] C:\Program Files\BT Voyager 105 ADSL Modem\BT Broadband.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtr ay.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon .exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbar Notifier\G oogleToolb arNotifier .exe
O4 - Global Startup: BT Broadband Basic Help.lnk = C:\Program Files\BT Broadband Basic Help\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-0 0401C60850 1} - C:\Program Files\Java\jre1.6.0_07\bin \ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-0 0401C60850 1} - C:\Program Files\Java\jre1.6.0_07\bin \ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3 C9C571A826 3} - C:\PROGRA~1\MICROS~3\OFFIC E11\REFIEB AR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-5 8CAB36FD2A 2} - C:\PROGRA~1\SPYBOT~1\SDHel per.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-5 8CAB36FD2A 2} - C:\PROGRA~1\SPYBOT~1\SDHel per.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0 0C04F79568 3} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0 0C04F79568 3} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-0 0105AA9B6A E} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E 099162EEEC 5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-6 63D1A8D96B F} (Facebook Photo Uploader 4) - http://upload.facebook.com/controls/FacebookPhotoUploader4_5.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-F BDDE494F8D 1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8 E305202313 F} - C:\PROGRA~1\MSNMES~1\MSGRA P~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8 E305202313 F} - C:\PROGRA~1\MSNMES~1\MSGRA P~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SAS WINLO.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-9 4D524869DB 5} - C:\WINDOWS\system32\WPDShS erviceObj. dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\PROGRAM FILES\A-SQUARED FREE\a2service.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\A CS\AOLacsd .exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgem c.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwd svc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterServi ce.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm 12.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv .exe
I used both Malware Bytes and Spybot, as well as Superantispywrae and A Squared. I then run an online scan from Symantec and trend micro.
I assigned a static ip but that made no differnce either, I hadn't run ccleaner, but I have now again with no difference.
Here is the hijack This log.
Thanks, Spotta
Logfile of HijackThis v1.99.1
Scan saved at 15:14:51, on 22/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Running processes:
C:\WINDOWS\System32\smss.e
C:\WINDOWS\system32\winlog
C:\WINDOWS\system32\servic
C:\WINDOWS\system32\lsass.
C:\WINDOWS\system32\svchos
C:\WINDOWS\System32\svchos
C:\WINDOWS\system32\spools
C:\WINDOWS\Explorer.EXE
C:\Apps\Powercinema\PCMSer
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpm
C:\Program Files\Java\jre1.6.0_07\bin
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\BT Voyager 105 ADSL Modem\BT Broadband.exe
C:\PROGRA~1\AVG\AVG8\avgtr
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon
C:\Program Files\Google\GoogleToolbar
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\BT Broadband Basic Help\bin\mpbtn.exe
C:\PROGRAM FILES\A-SQUARED FREE\a2service.exe
C:\PROGRA~1\COMMON~1\AOL\A
C:\PROGRA~1\AVG\AVG8\avgwd
C:\WINDOWS\system32\slserv
C:\WINDOWS\System32\svchos
C:\PROGRA~1\AVG\AVG8\avgrs
C:\PROGRA~1\AVG\AVG8\avgem
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\BT Broadband Basic Help\bin\MotiveBrowser.exe
C:\PROGRA~1\Motive\ASSTCO~
C:\Program Files\BT Broadband Basic Help\bin\mad.exe
E:\PortableApps\PortableAp
E:\PortableApps\Hijack This\HijackThis.exe
R1 - HKCU\Software\Microsoft\In
R0 - HKCU\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
R0 - HKLM\Software\Microsoft\In
R0 - HKLM\Software\Microsoft\In
R0 - HKLM\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\Wi
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-2
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-C
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-C
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-0
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMSe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpm
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe
O4 - HKLM\..\Run: [BBDial] C:\Program Files\BT Voyager 105 ADSL Modem\BT Broadband.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtr
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbar
O4 - Global Startup: BT Broadband Basic Help.lnk = C:\Program Files\BT Broadband Basic Help\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-5
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-5
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-0
O16 - DPF: {644E432F-49D3-41A1-8DD5-E
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-6
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-F
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SAS
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-9
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\PROGRAM FILES\A-SQUARED FREE\a2service.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\A
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgem
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwd
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv
The log looks fairly clean i believe.
If you have tried reinstalling the nic, is there anyway that you can try a external nic to see if the card is the problem? I realize this started with an infection but you could save a lot of time by trying a different nic and see if that solves the problem.
If you have tried reinstalling the nic, is there anyway that you can try a external nic to see if the card is the problem? I realize this started with an infection but you could save a lot of time by trying a different nic and see if that solves the problem.
ASKER
Hi
I added a USB to Ethernet adapter that I sometimes use, now both adapters get an IP, but still no internet =[
Below is the results of ipconfig and pinging a local and internet address.
Spotta
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\tina>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : SN037832020143
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : netgear.com
netgear.com
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . : netgear.com
Description . . . . . . . . . . . : DM9601 USB To Fast Ethernet Adapter
Physical Address. . . . . . . . . : 06-06-00-01-0B-27
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.24.253
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.24.1
DHCP Server . . . . . . . . . . . : 192.168.24.1
DNS Servers . . . . . . . . . . . : 192.168.24.1
Lease Obtained. . . . . . . . . . : 22 October 2008 15:53:09
Lease Expires . . . . . . . . . . : 23 October 2008 15:53:09
Ethernet adapter Local Area Connection 4:
Connection-specific DNS Suffix . : netgear.com
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-0D-61-EE-65-03
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.24.233
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.24.1
DHCP Server . . . . . . . . . . . : 192.168.24.1
DNS Servers . . . . . . . . . . . : 192.168.24.1
Lease Obtained. . . . . . . . . . : 22 October 2008 15:53:34
Lease Expires . . . . . . . . . . : 23 October 2008 15:53:34
C:\Documents and Settings\tina>ping 192.168.24.10
Pinging 192.168.24.10 with 32 bytes of data:
Reply from 192.168.24.10: bytes=32 time=6ms TTL=128
Reply from 192.168.24.10: bytes=32 time=2ms TTL=128
Reply from 192.168.24.10: bytes=32 time=2ms TTL=128
Reply from 192.168.24.10: bytes=32 time=2ms TTL=128
Ping statistics for 192.168.24.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 6ms, Average = 3ms
C:\Documents and Settings\tina>ping www.bbc.co.uk
Ping request could not find host www.bbc.co.uk. Please check the name and try ag
ain.
I added a USB to Ethernet adapter that I sometimes use, now both adapters get an IP, but still no internet =[
Below is the results of ipconfig and pinging a local and internet address.
Spotta
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\tina>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : SN037832020143
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : netgear.com
netgear.com
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . : netgear.com
Description . . . . . . . . . . . : DM9601 USB To Fast Ethernet Adapter
Physical Address. . . . . . . . . : 06-06-00-01-0B-27
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.24.253
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.24.1
DHCP Server . . . . . . . . . . . : 192.168.24.1
DNS Servers . . . . . . . . . . . : 192.168.24.1
Lease Obtained. . . . . . . . . . : 22 October 2008 15:53:09
Lease Expires . . . . . . . . . . : 23 October 2008 15:53:09
Ethernet adapter Local Area Connection 4:
Connection-specific DNS Suffix . : netgear.com
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-0D-61-EE-65-03
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.24.233
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.24.1
DHCP Server . . . . . . . . . . . : 192.168.24.1
DNS Servers . . . . . . . . . . . : 192.168.24.1
Lease Obtained. . . . . . . . . . : 22 October 2008 15:53:34
Lease Expires . . . . . . . . . . : 23 October 2008 15:53:34
C:\Documents and Settings\tina>ping 192.168.24.10
Pinging 192.168.24.10 with 32 bytes of data:
Reply from 192.168.24.10: bytes=32 time=6ms TTL=128
Reply from 192.168.24.10: bytes=32 time=2ms TTL=128
Reply from 192.168.24.10: bytes=32 time=2ms TTL=128
Reply from 192.168.24.10: bytes=32 time=2ms TTL=128
Ping statistics for 192.168.24.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 6ms, Average = 3ms
C:\Documents and Settings\tina>ping www.bbc.co.uk
Ping request could not find host www.bbc.co.uk. Please check the name and try ag
ain.
Not sure why netgear.com would be the DNS suffix but i rarely use routers as i support a domain network. If you remove that from the DNS Suffix list under Advanced>DNS tab, does that change anything?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Try pinging to the direct address rather then the name.
Ie, ping 209.85.171.99 instead of google.com
If it works, maybe for some odd reason your routers DNS forwarding got messed up.
Ie, ping 209.85.171.99 instead of google.com
If it works, maybe for some odd reason your routers DNS forwarding got messed up.
ASKER
Hi
A repair install got it back online sort of, the homepage would load but trying to go anywhere else would result in another blank IE window.
I wiped and reinstalled completely after backing files and all was well again.
S.
A repair install got it back online sort of, the homepage would load but trying to go anywhere else would result in another blank IE window.
I wiped and reinstalled completely after backing files and all was well again.
S.
ASKER
points split between both contributors.
ASKER
points split between both contributors.
S.
S.
http://www.snapfiles.com/g