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Outlook 2003 'Syncronizing Hierarchy' never finishes

Posted on 2008-10-22
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Last Modified: 2012-05-05
We just installed SBS 2003, and, in addition to getting a lot of people onto Outlook 2003 for the first time, I've also migrated a few users from freestanding Outlook to Exchange-based Outlook. I've got one individual that, whenever she tries to send/receive, gets a 'synchronizing hierarchy' message which hits about 80% (give or take) and then just stops. No errors that I can see, it just stops there. If you let Outlook run long enough, it will queue up a few of these in send/receive, but none of them ever go anywhere.

It doesn't seem to be stopping her from sending or receiving email, which is good, but she's paranoid about it, and I don't like that something's going on that shouldn't be.

Any idea what this could be, and how I can make it finish, or stop altogether?
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Question by:ZebulonPi
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Olaf De Ceuster earned 500 total points
ID: 22782857
1:How did you join the workstations? Did you use the connectcomputer wizard?
2:How big is her mailbox
3:What anti-virus do you have on her workstation?
4: Please post ipconfig/all of server and her workstation.
Olaf
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by:ZebulonPi
ID: 22815303
Sorry about the delay... it's been interesting here.

1) I did use the connectcomputer wizard, seemed to work fine

2) altogether it's about a gig and a half

3) Symantec AV 9.0 Corp

4) Windows IP Configuration

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : PCL.local
        IP Address. . . . . . . . . . . . : 10.1.1.161
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 10.1.1.250

I'll have to get down to the server to post it's ipconfig, but while I was working the notebook in question, I wanted to get some info to you.
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by:Olaf De Ceuster
ID: 22816878
Can I get ipconfig/all of workstation and server when you get to it.
Olaf
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by:ZebulonPi
ID: 31508704
I'm all set.

The "how big is her mailbox" actually triggered the fix on this end. She was trying to sync folder stuff above and beyond what I had set her up for, to the tune of 5GB, and she was only in the office in short bursts, so Outlook was actually doing what it was supposed to, it was just taking forever.

Thanks for the help!
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by:Olaf De Ceuster
ID: 22845841
Thank you,
Don't forget there is a 2GB limit on mailboxes. You need to change that manually per user if you want more.
Olaf
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