?
Solved

Outlook 2003 'Syncronizing Hierarchy' never finishes

Posted on 2008-10-22
5
Medium Priority
?
1,312 Views
Last Modified: 2012-05-05
We just installed SBS 2003, and, in addition to getting a lot of people onto Outlook 2003 for the first time, I've also migrated a few users from freestanding Outlook to Exchange-based Outlook. I've got one individual that, whenever she tries to send/receive, gets a 'synchronizing hierarchy' message which hits about 80% (give or take) and then just stops. No errors that I can see, it just stops there. If you let Outlook run long enough, it will queue up a few of these in send/receive, but none of them ever go anywhere.

It doesn't seem to be stopping her from sending or receiving email, which is good, but she's paranoid about it, and I don't like that something's going on that shouldn't be.

Any idea what this could be, and how I can make it finish, or stop altogether?
0
Comment
Question by:ZebulonPi
  • 3
  • 2
5 Comments
 
LVL 22

Accepted Solution

by:
Olaf De Ceuster earned 2000 total points
ID: 22782857
1:How did you join the workstations? Did you use the connectcomputer wizard?
2:How big is her mailbox
3:What anti-virus do you have on her workstation?
4: Please post ipconfig/all of server and her workstation.
Olaf
0
 
LVL 2

Author Comment

by:ZebulonPi
ID: 22815303
Sorry about the delay... it's been interesting here.

1) I did use the connectcomputer wizard, seemed to work fine

2) altogether it's about a gig and a half

3) Symantec AV 9.0 Corp

4) Windows IP Configuration

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : PCL.local
        IP Address. . . . . . . . . . . . : 10.1.1.161
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 10.1.1.250

I'll have to get down to the server to post it's ipconfig, but while I was working the notebook in question, I wanted to get some info to you.
0
 
LVL 22

Expert Comment

by:Olaf De Ceuster
ID: 22816878
Can I get ipconfig/all of workstation and server when you get to it.
Olaf
0
 
LVL 2

Author Closing Comment

by:ZebulonPi
ID: 31508704
I'm all set.

The "how big is her mailbox" actually triggered the fix on this end. She was trying to sync folder stuff above and beyond what I had set her up for, to the tune of 5GB, and she was only in the office in short bursts, so Outlook was actually doing what it was supposed to, it was just taking forever.

Thanks for the help!
0
 
LVL 22

Expert Comment

by:Olaf De Ceuster
ID: 22845841
Thank you,
Don't forget there is a 2GB limit on mailboxes. You need to change that manually per user if you want more.
Olaf
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today as you open your Outlook, you witness an error message: “Outlook is using an old copy of your Outlook Data File…”. Probably, Outlook is accessing an old OST file.
MS Outlook undoubtedly is the most widely used email client.Its user-friendliness, cost effectiveness, and availability with Microsoft Office Suite make it the most popular email application.  Its compatibility with Microsoft applications like Exch…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses
Course of the Month8 days, 23 hours left to enroll

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question