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Citrix, MetaFrame XP, 1.0, Running on Windows 2000 Server SP4 with 3 GB of ram, Source: Save Dump Event ID: 1001

Posted on 2008-10-22
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Last Modified: 2016-08-29
Experts,

For the past 3 days now my Citrix MetaFrame XP server just decides to restart it self twice a day at 2:30pm & again at 11:15pm. I have attached a word document with screen shots of the errors I get after the restart happens. I don't believe this is a hardware issue because the CPU temp, Chipset temp, Fan speed, HDD, Ram, Motherbord, and Power Supplies all seem fine to me, but I could be wrong. Please let me know if you require any more information.

The error that is really bothering me is this one:

"The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ba (0x0000000c, 0x00000001, 0xe8bfeb88,0x0000001f). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\MEMORY.DMP"

I took a look at this file and it was like 3.0 GB (Do you know if I can delete this file?)

Regards,

 - Dipesh
Doc1.doc
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Question by:plopandic
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LVL 87

Expert Comment

by:rindi
ID: 22783941
Memory dumps are created when your OS crashes, and they can help to find the reason for the crash as they dump the contents of your RAM to the HD (that's why it is the same size as your RAM) Normally you won't need these files, particularly if the crash isn't common. You can also set the system to make a minidump, which is much smaller and usually just as useful to diagnose the crash. You set that via right clicking "My Computer", "Properties", "Advanced", "Startup and Recovery".
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Author Comment

by:plopandic
ID: 22786647
Rindi,

I have set our Windows 2000 Server to do mini memory dumps now, do you know what else would cause this server to just restart twice a day. This Dell Power Edge 2650 hasn't had any problems sine 2005 and now all of a sudden it starts to restart its self on its own. Do you think its something to do with Ctrix or the server its self?

I have reseated the RAM and HDD's thinking that this would resolve the unexpected restarts, but when I came in this morning the server had already restarted at 11:15pm last night.

From looking at the document that I have attached above, do you think its a service that's failing and forcing the server to do a unexpected restart??

Reinstalling and reconfiguring this MetaFrame XP server is NOT an option!

Regards,

 - Dipesh
0
 
LVL 87

Expert Comment

by:rindi
ID: 22786795
Zip those minidumps and upload them using the Link below:

http://www.ee-stuff.com/
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Author Comment

by:plopandic
ID: 22786928
Rindi,

I will ZIP the most recent mini dump that occurs from an unexpected restart once the server restarts at 3:00 pm and upload to the web site you provided.

Regards,

 - Dipesh
0
 

Author Comment

by:plopandic
ID: 22790422
Rindi,

I have included all of the Mini Dump files I found in the Mini Dump folder under WINNT. Hope this helps...

View all files for Question ID: 23836728
https://filedb.experts-exchange.com/incoming/ee-stuff/7337-Minidump.zip

Direct link to your file
https://filedb.experts-exchange.com/incoming/ee-stuff/7337-Minidump.zip

Regards,

 - Dipesh
0
 
LVL 87

Expert Comment

by:rindi
ID: 22794695
The dumps didn't help much. This can indicate corrupt files, bad 3rd party drivers, or overheating. Since this happens at the same times overheating could be an issue if something intense is running at the time when it happens, like virus scanning, backup etc.

You can try repairing corrupt files by opening a cmd prompt and entering SFC /scannow. You will probably need the installation CD for your OS as it'll replace files from there if necessary. You will also have to rerun the latest SP after that, and then run windowsupdates.

If it happens during the backup, it is also possibly a bad driver, maybe for your tape device, so check if you can install any driver updates.
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Author Comment

by:plopandic
ID: 22796755
Rindi,

I don't think its an issue with overheating, we have 25 server in our server room and the temperature is always at 62. This server restarts unexpectedly between shift changes at 3pm and 11pm. Our backup is scheduled to start once everyone logs off and the server becomes idle at 12:15am. Virus scanning starts at 4:20am when the MetaFrame server becomes completely idle and no one is logged on. Since Monday we haven't had any issues with the backup on this server, I will go ahead with updating the client agent that is installed on this server anyways.

Here is a list of the things I have done on this server so far to trouble shoot this issue:

 - Upgrade BIOS from A10 to A21
 - Removed the "y" power cable and replaced with 2 separate power cables going into the power supplies
 -  Logged in with "Administrator" account and locked the server

*** When I came in this morning the server had already restarted ***

After going through event viewer this morning I have noticed that most of the error messages went away that we saw form Monday to Thursday. But we are still seeing error Even ID: 6008, 1001, and 1010.

There are only 11 to 14 Citrix production users that are connect to this server at once. Do you think this would cause an issue?

I will give you an update once I run the SFC /scannow command. Can I run this command while the server is in production? Or should I bring the server offline?

Regards,

 - Dipesh
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Author Comment

by:plopandic
ID: 22797589
Rindi,

Our MetaFrame server just unexpectedly reboot itself at 10:37am. This is going to become a big problem if this happens again during production hours. For this entire week the server had been restarting itself twice a day at 3pm and 11pm. Now all of a sudden today 10:37am... I have an identical Power Edge 2650 with the exact same hardware and configuration, its not having any problems whats so ever.

Do you have any suggestions on how I can overcome this issue? Anything at all would help...

Regards,

 - Dipesh
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LVL 87

Accepted Solution

by:
rindi earned 500 total points
ID: 22797623
It is still possible that the CPU overheats, and this can happen when all users log on as that will put it under a heavy load. I'd open the server and clean out all dust, and if possible remove the CPU heatsink, clean it's and the CPU's surface very thoroughly, then apply very little thermal transfer paste and firmly reattach the heatsink.

You can run sfc /scannow while the server is in production, but if this repairs anything it might require a restart, as will the servicepack and windows updates, but you can do those reboots when you want to.
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Author Comment

by:plopandic
ID: 22812988
Rindi,

I have cleaned out all the dust inside the server, also I have removed and reseated the RAM, HDD, Fans.. etc. The server has been up and online for one day and eight hours now. I am also working with Dell technician on this issue.

Thank you for all your help!

Regards,

 - Dipesh
0
 

Author Closing Comment

by:plopandic
ID: 31508723
Thank you for all your help!  :-)

 - Dipesh
0
 

Expert Comment

by:insp
ID: 22859117
i am having this problem on and HP ML350 G3.  it started after i did a windows update.  Ours also only reboots durring working hours.  i have replaced the ram, blew out dust, and flashed the bios.  it is still happening, and it has only happened since i did the update.  I am thinking about uninstalling the update, but at this point i am nervous that i might screw it up more. if the problem is due to a corrup file.  I was wondering if the author only started having this problem after a windows update?  i tried contacting microsoft today, but they won't help until Monday.
0
 

Author Comment

by:plopandic
ID: 22867218
Insp,

I also started to have this problem after a windows update. The update was applied to our system on Oct/19/2008. Once I contacted Dell they said for me to reinstall and reconfigure, which I am not going to do yet. I am also thinking about removing the update, but don't know for sure yet. What else have you tried on your system?

Regards,

 - Dipesh
0
 

Expert Comment

by:insp
ID: 22867270
i have removed the nt print drivers (bad kernel mode).  i opened a question:  http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2000_Server/Q_23868074.html.  I am in the test phase of having removed the print drivers.  The person responding to me has given me the most clear and through explaination on the 3 different places to remove these.  I removed them over the weekend.  Hopefully it will stop the rebooting.  i will post back on this question if it does work, or any update/futher ino, etc.
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